- Community Home
- >
- Welcome
- >
- Your questions about the HPE Support Center website
- >
- HP Support
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-08-2007 06:29 AM
тАО05-08-2007 06:29 AM
HP Support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-08-2007 07:37 AM
тАО05-08-2007 07:37 AM
Re: HP Support
Official guide?
Never heard of such a thing to be honest.
Either use the web or response center, call for help ask a question.
Technically the system you discuss is supposed to be under software support. There are some docs that come with the contracts.
SEP
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-08-2007 07:39 AM
тАО05-08-2007 07:39 AM
Re: HP Support
just call the number mentioned in your contract or use ITRC. Where is the problem?
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-08-2007 07:44 AM
тАО05-08-2007 07:44 AM
Re: HP Support
Most people use this number 800 633 3600 to get support on almost every thing that you need, from printes to software.
Get to know the phone system around, call in, see how it works or use the links in the ITRC site they are very good also.
Regards,
Jaime.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-08-2007 07:45 AM
тАО05-08-2007 07:45 AM
Re: HP Support
Like Stephen, Never heard of an 'Official Guide'. I would think that the 'T's and C's' of you contract with HP are the guideline. If nothing else, remember to tell that that YOU are the paying customer and you are always right.
$$$$$ talks.
Chuck Ciesinski
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-08-2007 07:46 AM
тАО05-08-2007 07:46 AM
Re: HP Support
1. Find out if you have a software or hardware support contract.
2. Call HP Support. 800-633-3600.
3. Answer the questions asked by the automated system.
4. Relax and feel good that HP has some great technical people to assist you.