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Re: Hey Gary or Dan - Log-in, not staying ?

 
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John Y
Honored Contributor

Hey Gary or Dan - Log-in, not staying ?

After logging in, and letting the site sit for any length of time idle, my log-in disappears? Any insight on this?
18 REPLIES 18
Gary Cantwell
Honored Contributor
Solution

Re: Hey Gary or Dan - Log-in, not staying ?

Hi John,

apologies for the delay in getting back to you on this - are you still seeing this issue?

Cheers,

Gary
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Checking into this now. This is going to be related to HP Passport login, so working with that team. Thanks for reporting.

-Dan
Because life is not a spectator sport!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Thanks for getting back guys. I don't know yet Gary, let me try it today, and see ?
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Yep, still doing it !?
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Thanks. I'm seeing max. timeout is 2 hours, 0 minutes before having to login again, and idle timeout (if not used by) is 1 hour, 0 minutes. Is this what you are seeing?

-Dan
Because life is not a spectator sport!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

I'll check those times Dan, and get back later today, Thanks!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Dan G., after checking on my end, I'm seeing pretty close to the times you mentioned above, but slightly less, on both. I hope this isn't the way it's gonna stay, or is it ?
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Working on getting it changed, hang in there. No ETA, but should happen.

Thanks,
Dan
Because life is not a spectator sport!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Thanks Dan, we're counting on ya! BTW - The reply submit button, is back to it's old self again. It's been hanging, just so your aware.