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Hotline moved to Poland ?!

Stephan G
Frequent Advisor

Hotline moved to Poland ?!

Hi everyone,

i open cases every day for our notebooks to repair.
A month ago it started. I always open cases through the web interface.
People calling me, barely speaking my language (german), asking me if i really have a carepack (at the begining they didn't even had access to the database).
Back in the days ;) everything was much more easier.
I'm not against globalization but i want to do my business and i want to do it fast.
If anyone here made the same experiences (i think it only concerns german users) please respond.
greets stephan
4 REPLIES
Peter Godron
Honored Contributor

Re: Hotline moved to Poland ?!

Stephan,
although I have had no problems from the UK, I would raise it with your representative. If level of support is not useful, you are paying a lot of money.
Patrick Terlisten
Honored Contributor

Re: Hotline moved to Poland ?!

Hi,

same to me. I opened a call for an NX8220 two days ago. During the phone-call I thought all the time at Dolly Buster and her funny polish dialect. :)

Regards,
Patrick
Best regards,
Patrick
raadek
Honored Contributor

Re: Hotline moved to Poland ?!

Dolly Buster in fact is from another country:
http://news.bbc.co.uk/1/hi/world/europe/3769791.stm

Think rather about Teresa Orlowski! :D

And being slightly more serious:
As a Pole down here in UK all I can say is that the globalisation is unavoidable (although painful sometimes) - you should see Englishmen trying to get a help from India-based hot line!
Don't panic! [THGTTG]
JASH_2
Trusted Contributor

Re: Hotline moved to Poland ?!

Stephan,

I agree with raadek, trying to convey what I need to an Indian located helpdesk is very frustrating, I can see why you are upset!

Regards,

JASH
If I can, I will!