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Problems with devices/support showing under support center website

pdxmunkel
Occasional Visitor

Problems with devices/support showing under support center website

When I go to the HP website and login and then go to Support and then to “Insight Online, My IT Environment” I expect to see my products.  I have managed to get 6 products to show up, albeit only under “Contracts and warranties”, not under devices. 

 

Six of my products I cannot get to show, they all come up as Expired even though I have coverage on them.  I bought the coverage through CDW in fact.  

 

Is there anyone that can help?  I have gone several rounds with HP support with no help whatsoever.  In fact they told me not to use the site to just put my info in Excel.  

 

Thanks,

 

Mike

2 REPLIES
Dennis Handly
Acclaimed Contributor

Re: Problems with devices/support showing under HPE Support Center website

>I have managed to get 6 products to show up,

 

Are these PC/printers or servers/networking/storage?

This board is only for the latter.

pdxmunkel
Occasional Visitor

Re: Problems with devices/support showing under Support Center website

SAN's, servers, switches....