- Community Home
- >
- Welcome
- >
- Other HPE Product Questions
- >
- Re: customer service complaint
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-26-2011 02:00 AM
11-26-2011 02:00 AM
Re: customer service complaint
I am going through the same thing.Perhaps we should change companies because I am so fed up now AND losing money!I cannot even scan my artwork...scanning should be a simple process...this is totally unprofessional and ridiculous,,,,I will never buy from HP again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-26-2011 02:05 AM
11-26-2011 02:05 AM
Re: customer service complaint
why do you work there,when you can't help frustrated customers?It makes NO sense to me at all.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-26-2011 02:16 AM
11-26-2011 02:16 AM
Re: customer service complaint
Tony-I agree that the language barrier is awful.I feel as though I need at least 8 different ethnic people at the end of my phone line to translate for me....sorry folks...I am not being awful but it is very frustrating to have to explain technical difficulties to someone who doesn't eally understand English .I have had it with HP.There is no real support system at all for their clients.They were a great company years ago but all I hear now is complaints from my friends and associates in the graphics business....and..I...am...OUTTA here! Ha ha....what a waste of money and time!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-26-2011 02:26 AM
11-26-2011 02:26 AM
Re: customer service complaint
reply to RE:....customer service provided by a call center is a waste of time.Most of the employees(not their fault) have no real concept of what your customers are asking questions about...perhaps it would be easier for HP to just refund the money to the clients who are disappointed with your products.I wasted so much time with the call center,and I will never,ever recommend HP to anyone in the Advertising business in Canada again.
Cathy Wilkins
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2012 05:34 PM
01-22-2012 05:34 PM
Re: customer service complaint
I decided to upgrade the firmware for my CP1025NW to enable the ePrint and AirPrint features that were listed on the box but weren't enabled. The HP Firmware Update Utility failed and stated to power cycle the printer, which I did twice. On the second power cycle the printer did not boot successfully (flashing orange triangle). I tried to connect to the printer menu via wireless and received no reply. I called tech support and they stated I am 7 days out of warranty and for $109 they will ship me a refurbished printer!?! I haven't even used a full ream of paper since I bought the CP1025nw printer and there was no issue with the printer other than missing features until I used HP's Firmware upgrade. I can understand that this product is out of warranty, but it isn't like I had an much of an option to run the firmware upgrade at an earlier date because the firmware was just released. If this can't be resolved any other way, I plan to return the CP1525NW that I just purchased 1/20/12 and purchase another brand.
- Tags:
- firmware update
- « Previous
-
- 1
- 2
- Next »