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Giles Barfield
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Bobby Sledge
Honored Contributor
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Re: Bad Customer Service

I do not understand why you simply do not remove the rest of the strip. I am fairly certain that the problem you describe has not been called into HP support very often, if at all, so I am not too surprised that there isn't a protocol from HP.

Honestly, just remove whatever portion of the strip remains and enjoy the use of the cartridge.