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HP forums web address changed?

Prof Julie
Outstanding Contributor

HP forums web address changed?

It appears that HP has changed the web address for its forums, so now all the links that I have saved to my computer to refer users to when they have questions no longer work - Over the years I've participated in these forums I've managed to hundreds of links in an Excel workbook....

The address of the forums changed from

http://forums1.itrc.hp.com....... to
http://forums12.itrc.hp.com.......

Is this a permanent change? Why would HP mess us up like that? If this is permanent, this is quite inconvenient.....
Prof Julie | Microsoft MVP Windows Phone Consumer
5 REPLIES
dmhoo29
Honored Contributor

Re: HP forums web address changed?

Funny.Even the links you posted don't work.
I really feel these people don't know what they're doing around here.
I think they should make the log-in and search easier to navigate.half the time I have to log-in every time I respond to a thread.
LOL
Vajith V
Moderator

Re: HP forums web address changed?

Hi Prof. Julie,

Due to consolidation of servers, DNS for ITRC and BSC forums has been changed.

ITRC forums: http://forums12.itrc.hp.com/service/forums/home.do
BSC forums: http://forums12.itrc.hp.com/service/forums/bizsupport/home.do?forumId=2

Thanks,
Vajith
Prof Julie
Outstanding Contributor

Re: HP forums web address changed?

Yeah, well, I figured out the DNS changed, so I guess this is permanent.

HP seems to recognize that we frequent posters provide a useful service to their customers - I see threads from users who state that HP support has recommended they go to the forums for information, and I'll bet HP support reads the forums to figure out answers to some of the questions they get asked.

But HP does not make it easy for those of us who have been here for a while to provide (in many cases) this first line of support to their customers (for free, no less)....

Whenever HP does major changes or maintenance on its forums, HP never informs its members. A simple announcement sure would be nice.
Prof Julie | Microsoft MVP Windows Phone Consumer
Vajith V
Moderator

Re: HP forums web address changed?

Hi Prof. Julie,

The Forums and portal recently went through upgrades, things will stabilize soon. Sorry for any inconvenience.

Regards,
Vajith
Cheryl G.
Acclaimed Contributor

Re: HP forums web address changed?

Many driver links are dead,a big hassle when directing posters to what they need.

"Trying" to check on a new notebook battery today,I found the HP Parts link dead from this page:

http://h20239.www2.hp.com/techcenter/battery/index.htm
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