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I have 2 profiles, how can I delete one?

Alicia White2
Occasional Visitor

I have 2 profiles, how can I delete one?

I was trying to log on to HP BS Forums and I somehow managed to create a 2nd profile instead of resetting the password on my old one.

They are both under the same email address.

My original profile called "Alicia White":
[Broken link removed on 03-23-2017 by Admin]

My duplicate profile called "Alicia White2":
[Broken link removed on 03-23-2017 by Admin]


If possible, I would also like the answer I gave as "Alicia White2" associated with the original "Alicia White" profile.

Thanks,

Alicia

2 REPLIES
Vajith V
Moderator

Re: I have 2 profiles, how can I delete one?

Alicia,

We are not able to merge your two profiles - we don't have an option to do that currently!

Please use your original profile and post the suggestion in the following thread, then we will remove your other reply from here:
[Broken link removed on 03-23-2017 by Admin]

Regards,
Vajith

Alicia White2
Occasional Visitor

Re: I have 2 profiles, how can I delete one?

That's just the problem: I can look for and find my old profile, but I can't log on to it.

When I tried to reset my password, it somehow created a second profile for me instead of resetting the password on my origial profile. I think that's because there are 2 profiles with the same email address.

I'll try to change the email associated with the 2nd profile & see if that lets me reset the password for the first profile.

Thanks