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dinah Stuart
Advisor

Profile

I couldn't login to the forum and had to rejoin with a different user id.

I changed it back to original id but my old profile has gone.
9 REPLIES
Gary Cantwell
Honored Contributor

Re: Profile

Hi Dinah,

What was your original id?


also, take a look at this page:

https://h41186.www4.hp.com/country/us/en/passport_support.html?pageseq=687905

Thanks,

Gary
dinah Stuart
Advisor

Re: Profile

My old user name was also Dinah Stuart.

I used to be able to login with BR676410 but changed it in my profile to Dinah Stuart.

I also used to login with my email address which was dinah@dsl.pipex.com but I know longer have that email address.
Gary Cantwell
Honored Contributor
Solution

Re: Profile

Hi Dinah,

Here is the link to your original profile:

http://forums1.itrc.hp.com/service/forums/bizsupport/publicProfile.do?userId=BR676410&forumId=2

As you have said you no longer have access to the email address associated with that profile, can you tell me what address you are using now?

Thanks,

Gary
dinah Stuart
Advisor

Re: Profile

Hi again

My new email address is **



Gary Cantwell
Honored Contributor

Re: Profile

Hi Dinah,

Thanks for the new email address, I have removed it from your reply above to prevent you getting spammed.

I have logged a support case to have your profile amended

Thanks,

Gary
dinah Stuart
Advisor

Re: Profile

Many thanks Gary
Gary Cantwell
Honored Contributor

Re: Profile

Hi dinah,

I have received word that your profile has been amended to your present email and the password reset. They have sent you a mail with the new password. Can you confirm?

Thanks,

Gary
dinah Stuart
Advisor

Re: Profile

Sorted. I can get into my irtc profile and see my history but still have to use different login and password for Business support forums.

Seems daft to have two different logins and passwords.
Gary Cantwell
Honored Contributor

Re: Profile

Hi dinah,

that's great. Yes we are still using two separate logins for the itrc and bsc forums. The itrc login will be phased out in favour of the hp passport that is used here.

Cheers,

Gary