Your Questions Regarding the Legacy Business Support Forums
cancel
Showing results for 
Search instead for 
Did you mean: 

Resolution of Problems - How

SOLVED
Go to solution
Turner Terry
Advisor

Resolution of Problems - How

Colleagues, I am new to HP support so pardon some dumb questions.

Are the problems notified responded to by HP staff? If so where can these been seen? Is there a way to know what problems are under serious investigation?

The help from expert contributors is great but in some cases an "official" response is needed.

Please enlighten.

Terry
4 REPLIES
Laura
Outstanding Contributor

Re: Resolution of Problems - How

If you need HP help then you should contact HP Tech Support. This forum is intended for end-users only.
Laura Rooke
Microsoft MVP - Windows Phone [2006,2007,2008,2009,2010]
Gary Cantwell
Honored Contributor
Solution

Re: Resolution of Problems - How

Hi Terry,

Welcome to the forums!

As Laura said, this forums is intended to be a peer to peer forum. There are HP employees here like me who help out with moderation & the day to day running of the forums, etc. The moderators can, and sometimes do, reply to technical questions, but tech support calls need to be raised through your local support centre. Have a look at FAQ #23: http://forums1.itrc.hp.com/service/forums/helptips.do?#23

Please feel free to post any other usage questions you may have here,

Hope this helps,

Gary
Turner Terry
Advisor

Re: Resolution of Problems - How

Thanks for the replies.

I 'll try to find a local support centre in Dublin (irl). However, I think my problems are generic and will not be solved by a replacement or hardware investigation but you never know.

Terry
Gary Cantwell
Honored Contributor

Re: Resolution of Problems - How

Ok Terry,

great to have more Irish people on here :-)

You can by all means post a question in the relevant category, or use the advance search option to find the errors you are getting and see if there is already a solution here:

http://forums1.itrc.hp.com/service/james/bizsupport/home.do?from=bsdforums

Just in case you want them, here are all the contact numbers for HP Support Ireland:

http://welcome.hp.com/country/ie/en/contact/phone_assist.html#section1




Hope this helps,

Gary