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04-02-2018 01:41 PM
04-02-2018 01:41 PM
Can't figure out how to add a warranty to my account
Hi there,
I have a broken RAID card battery in my ML350G5 server, and I want to order a replacement part under warranty. But because HP servers are so incredibly reliable ;) I never had any problems before.
When I want to add the warrenty to my account, I get this error message : This entitlement is inactive and cannot be linked. Check the box to remove this item.
While I know it's active, because in the check warrenty section of your site it says "active". Also from there I can't add it, because it says there: Please note: This warranty is not available to link because the country of purchase provided is not accurate. Re-enter country of purchase data for this item. What does it mean?
Can anyone help me?
P.S: It's a Wty: HPE HW Maintenance Onsite Support with
Standard Material Handling
Global Coverage
NextAvail TechResource Remote
Std Office Hrs Std Office Days
NextAvail TechResource Onsite
No Usage Limitation
Next Cov Day Onsite Response
Standard Parts Logistics,
But can I also just order the part? I can install it myself, saves a ride for a mechanic.
Thanks, Pieter
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04-02-2018 09:07 PM - edited 04-02-2018 09:35 PM
04-02-2018 09:07 PM - edited 04-02-2018 09:35 PM
Re: Can't figure out how to add a warranty to my account
Hi Peter,
Here is the help document for warranty link :
https://support.hpe.com/help/en/Content/contractsAndWarrantiesMain.htm#linkContractsAndWarranties
Note : I have also created a support ticket for this case and support team will contact you for further details–
Thanks,
Vajith
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
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04-02-2018 10:54 PM
04-02-2018 10:54 PM
Re: Can't figure out how to add a warranty to my account
Thanks a lot!
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05-31-2018 03:54 AM
05-31-2018 03:54 AM
Re: Can't figure out how to add a warranty to my account
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06-01-2018 12:03 AM
06-01-2018 12:03 AM
Re: Can't figure out how to add a warranty to my account
Please contact our web support to resolve the warranty issue : https://support.hpe.com/portal/site/hpsc/public/help/contactHP/questions
-Vajith
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
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11-17-2021 03:45 AM
11-17-2021 03:45 AM
Re: Can't figure out how to add a warranty to my account
this is getting so frustating.
I need FW update, bought 2 brocade switches 2 years ago with 5 year warranty. I can't link them, the bot says they don't exist. The link to create a ticket above asks for "Issue Location" but give no clues as to what information is required here but will tell you "Your entry does not match the allowed pattern." But there's no f$%cking clue or help as to what the correct format is so I can't even raise a ticket that way!
Idiots!
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11-17-2021 04:00 AM