Difficulty adding to my Linked Warranties as " country of purchase provided is not accurate"

[TerryFos]

I am having difficulty adding 2 switches to my Linked Warranties as i get the error

" warranty is not available to link because the country of purchase provided is not accurate"

the switches were purchased in South Africa so i dont know what else to put in its place ?

this service is very frustrating

[Vajith V]

Hi,

Please share the SAID or Serial number of the products for further investigation, you may send me a private message by clicking here 

Thanks,
Vajith

[TerryFos]

Good Day

Please find attached, I think one, or both of them were previously replaced by HP as warranty swap outs,
but I am not sure where they originated from, if not South Africa

HP 1810-24G Switch     SN:  Confidential Info Erased HPE Parts Exchange Support Sep 13, 2011 Oct 27, 2110  Active

HP 1810-24G Switch     SN:  Confidential Info Erased  HPE Parts Exchange Support Jun 5, 2012 Jul 19, 2111 Active

Terry Foster

[TerryFos]

Hi

Is there any update from HP on this request ?

[Vajith V]

Hi, 

Thanks for sharing the warranty info, we have created a support ticket for this case and support will investigate your request and contact you for further details.

Regards,
Vajith

[TerryFos]

Good Day

i have had no further cointact from HP and am still in possession of two faulty switches

Terry Foster

[Vajith V · Accepted solution]

Hello @TerryFos,

Sorry for the delay - We have a confirmation from support that both the requested entitlements are linked to the customer’s account successfully.

Could you please review the same and confirm?

Best Regards,
Vajith

[TerryFos]

Thank You