HP Care Pack Registration Lookup tool not Working

[Vajith V]

Hi Graham,

Could you please give us the screenshot of the error message? That would help lab to fix the issue.

Thank you for your understanding.

Regards,
Vajith

[Ali Safeer]

Still does not work...Page cant be displayed message.

Also if it ever works, could you please post the exact link for HP Care Pack Registration Lookup Tool?

Thanks

[Michael Lawpaugh]

Still does not work.

[JCPL]

Tool not working 10/20/08

[Mark Labelle]

Make sure you are using Internet Explorer, or IE Tabs in firefox.

[Ali Safeer]

Still not working...whether its IE or Firefox..I dont think HP cares about fixing it...Its been more than 5 months..

[calvinch]

This is still not working!!
please advise.

I'm using the url:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL::-USA

which is linked to the button "look up tool" on this page:
http://h40059.www4.hp.com/services/support/pricelist/

[calvinch]

actually.. i lie
it works in ie6

[Dennis Handly]

>Mark: Make sure you are using Internet Explorer, or IE Tabs in firefox.

Those worked for me.

>calvinch: This is still not working!! I'm using the URL:

I used a more friendly URL and it failed in firefox, unless using IE Tab:
http://www.hp.com/go/lookuptool

>Vajith: Could you please give us the screenshot of the error message?

The error line has changed since mask124:
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1511
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL::-USA

[SJSD Admin]

Make sure you are using IE instead of an other browser.