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HP Care Pack Registration Lookup tool not Working

Ali Safeer
Occasional Visitor

HP Care Pack Registration Lookup tool not Working

HP Care Pack Registration Lookup tool doesnt work. Error: Page cant be displayed. Please advise.

 

 

P.S. This thread ahs been moevd from Your Questions Regarding Business Support Forums (Legacy BSC forum) to HP Support Center (Website) Feedback & Suggestions. - Hp Forum Moderator

40 REPLIES
DanaPrewit
Frequent Advisor

Re: HP Care Pack Registration Lookup tool not Working

As of 8/6/2008 it's still not working???
mask124
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

Yes. It doesnt work:
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1497

Re: HP Care Pack Registration Lookup tool not Working

Same as me. I want to renew my support contract expiring today. A corrective action is required on HP side.
Vajith V
Moderator

Re: HP Care Pack Registration Lookup tool not Working

Hi All,

We have escalated this issue to concern department.

Thanks,
Vajith
I am a Hewlett Packard Enterprise Employee
leslie wohlfeld
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

as of today, 19 aug 2008 @ 1006pm, the lookup tool is still not working. when is the website going back online???
Cheryl G.
Acclaimed Contributor

Re: HP Care Pack Registration Lookup tool not Working

The concern dept doesn't seem too concerned with this and other issues reported lately.
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Vajith V
Moderator

Re: HP Care Pack Registration Lookup tool not Working

Lab is investigating on this issue. Sorry for any inconvenience.

Regards,
Vajith
I am a Hewlett Packard Enterprise Employee
Vajith V
Moderator

Re: HP Care Pack Registration Lookup tool not Working

Hi,

Could you please confirm if you are still facing this issue? If yes, Could please provide us the error page screenshot?

Thanks,
Vajith
I am a Hewlett Packard Enterprise Employee
Graham Beal
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

it is still not working
Vajith V
Moderator

Re: HP Care Pack Registration Lookup tool not Working

Hi Graham,

Could you please give us the screenshot of the error message? That would help lab to fix the issue.

Thank you for your understanding.

Regards,
Vajith
I am a Hewlett Packard Enterprise Employee
Ali Safeer
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

Still does not work...Page cant be displayed message.

Also if it ever works, could you please post the exact link for HP Care Pack Registration Lookup Tool?

Thanks
Michael Lawpaugh
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

Still does not work.
JCPL
Advisor

Re: HP Care Pack Registration Lookup tool not Working

Tool not working 10/20/08
Mark Labelle
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

Make sure you are using Internet Explorer, or IE Tabs in firefox.
Ali Safeer
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

Still not working...whether its IE or Firefox..I dont think HP cares about fixing it...Its been more than 5 months..
calvinch
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

This is still not working!!
please advise.

I'm using the url:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL::-USA

which is linked to the button "look up tool" on this page:
http://h40059.www4.hp.com/services/support/pricelist/
calvinch
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

actually.. i lie
it works in ie6
Dennis Handly
Acclaimed Contributor

Re: HP Care Pack Registration Lookup tool not Working

>Mark: Make sure you are using Internet Explorer, or IE Tabs in firefox.

Those worked for me.

>calvinch: This is still not working!! I'm using the URL:

I used a more friendly URL and it failed in firefox, unless using IE Tab:
http://www.hp.com/go/lookuptool

>Vajith: Could you please give us the screenshot of the error message?

The error line has changed since mask124:
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1511
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL::-USA
SJSD Admin
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

Make sure you are using IE instead of an other browser.
Vajith V
Moderator

Re: HP Care Pack Registration Lookup tool not Working

Hi all,

I have created a ticket for this issue again.

Handy, thanks for giving more information.

Thanks,
Vajith
I am a Hewlett Packard Enterprise Employee
Vajith V
Moderator

Re: HP Care Pack Registration Lookup tool not Working

Hi All,

We have received reply from Lab. You can access Lookup Tool via IE or Firefox 3.0.

Hope this will help!

Thanks,
Vajith
I am a Hewlett Packard Enterprise Employee
Ali Safeer
Occasional Visitor

Re: HP Care Pack Registration Lookup tool not Working

Thanks for the update. It still doesn't seem to work. Please post the exact working URL for the Look up tool...
Vajith V
Moderator

Re: HP Care Pack Registration Lookup tool not Working

Hi Ali,

Please check this weblink: http://h20219.www2.hp.com/services/cache/10950-0-0-225-121.aspx

HTH.

Thanks,
Vajith
I am a Hewlett Packard Enterprise Employee
Dennis Handly
Acclaimed Contributor

Re: HP Care Pack Registration Lookup tool not Working

>Vajith:Please check this weblink: http://h20219.www2.hp.com/services/cache/10950-0-0-225-121.aspx

The link "HP Care Pack Services Lookup & Ordering Tool" there still fails with firefox:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1511