HPE Community read-only access December 15, 2018
This is a maintenance upgrade. You will be able to read articles and posts, but not post or reply.
Dec 15, 4:00 am to 10:00 am UTC
Dec 14, 10:00 pm CST to Dec 15, 4:00 am CST
Dec 14, 8:00 pm PST to Dec 15, 2:00 am PST
Your questions about the HPE Support Center website
Showing results for 
Search instead for 
Did you mean: 

HP Enterprise Support portal not listing all devices


HP Enterprise Support portal not listing all devices

What is happenning to HP Enterprise Support portal? After Support portal separation to HPE and HP Inc.  I can no longer see all devices in HPE.


For example we own a 3PAR Storage wich current contracts and warranties. I can see the device in HP Inc. support portal, but not in HPE. Naturally I cannot download *any* 3PAR software from Software Depot, because HPE site probably things that I don't own 3PAR.


I also cannot create new Cases nor on HP Inc. nor on HPE support site. New Cases button is completely missing.


Can someone from HP take a look at my account and enable all needed permissions to download 3PAR software and create Cases?