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hpuxrox
Respected Contributor

HP Support

I am looking for an official guide to using HP Support. Does anyone have one?
5 REPLIES
Steven E. Protter
Exalted Contributor

Re: HP Support

Shalom,

Official guide?

Never heard of such a thing to be honest.

Either use the web or response center, call for help ask a question.

Technically the system you discuss is supposed to be under software support. There are some docs that come with the contracts.

SEP
Steven E Protter
Owner of ISN Corporation
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http://hpuxconsulting.com
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Founder http://newdatacloud.com
Torsten.
Acclaimed Contributor

Re: HP Support

Hi,

just call the number mentioned in your contract or use ITRC. Where is the problem?

Hope this helps!
Regards
Torsten.

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Jaime Bolanos Rojas.
Honored Contributor

Re: HP Support

Yates,

Most people use this number 800 633 3600 to get support on almost every thing that you need, from printes to software.

Get to know the phone system around, call in, see how it works or use the links in the ITRC site they are very good also.

Regards,

Jaime.
Work hard when the need comes out.
Chuck Ciesinski
Honored Contributor

Re: HP Support

yates,

Like Stephen, Never heard of an 'Official Guide'. I would think that the 'T's and C's' of you contract with HP are the guideline. If nothing else, remember to tell that that YOU are the paying customer and you are always right.

$$$$$ talks.

Chuck Ciesinski
"Show me the $$$$$"
Court Campbell
Honored Contributor

Re: HP Support

Here is the official guide:

1. Find out if you have a software or hardware support contract.

2. Call HP Support. 800-633-3600.

3. Answer the questions asked by the automated system.

4. Relax and feel good that HP has some great technical people to assist you.
"The difference between me and you? I will read the man page." and "Respect the hat." and "You could just do a search on ITRC, you don't need to start a thread on a topic that's been answered 100 times already." Oh, and "What. no points???"