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HP Support

 
Thomas Mulligan Jr
Occasional Contributor

HP Support

I have tried several times to get help from HP instant support. I log in, and get dropped in to the que but after 2- miutes I still do not get a reply. Anyone else having trouble with tech support?
3 REPLIES
fernando jimenez
Occasional Advisor

Re: HP Support

It took me 5 minutes to get someone to start a chat with me on 2 occasions.
H Johnson
Occasional Visitor

Re: HP Support

I tried "HP Instant Support Professional Editon" "Online Diagnostic tool". (v.5.32.00 ?)


It starts and says it may take 90 seconds. It has been running now for 30 minutes.

I have a hp Pavilion zd7000
Holger Burkhardt
Occasional Visitor

Re: HP Support

I had a similar experience. After some 30-45 minutes, I wrote another message and finally got a reply. I was told the first contact has not really shown up in their system ?!?
Once the contact was established, communication went very smoothly with almost instant replies.