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Hey Gary or Dan - Log-in, not staying ?

 
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John Y
Honored Contributor

Hey Gary or Dan - Log-in, not staying ?

After logging in, and letting the site sit for any length of time idle, my log-in disappears? Any insight on this?
18 REPLIES
Gary Cantwell
Honored Contributor
Solution

Re: Hey Gary or Dan - Log-in, not staying ?

Hi John,

apologies for the delay in getting back to you on this - are you still seeing this issue?

Cheers,

Gary
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Checking into this now. This is going to be related to HP Passport login, so working with that team. Thanks for reporting.

-Dan
Because life is not a spectator sport!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Thanks for getting back guys. I don't know yet Gary, let me try it today, and see ?
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Yep, still doing it !?
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Thanks. I'm seeing max. timeout is 2 hours, 0 minutes before having to login again, and idle timeout (if not used by) is 1 hour, 0 minutes. Is this what you are seeing?

-Dan
Because life is not a spectator sport!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

I'll check those times Dan, and get back later today, Thanks!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Dan G., after checking on my end, I'm seeing pretty close to the times you mentioned above, but slightly less, on both. I hope this isn't the way it's gonna stay, or is it ?
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Working on getting it changed, hang in there. No ETA, but should happen.

Thanks,
Dan
Because life is not a spectator sport!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Thanks Dan, we're counting on ya! BTW - The reply submit button, is back to it's old self again. It's been hanging, just so your aware.
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Hi John,

I did notice -- and found that if you click the button a 2nd time about 1 second after the first time, the ack page appears immediately. Not sure why. So, working with the team to figure this out for a fix. Thanks for your feedback and help!

-Dan
Because life is not a spectator sport!
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Yeah, that's been my trick for a long time, to. We'll hang loose, while you crack that proverbial, long whip of yours, Hahaaaa !
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Update- Gary and Dan, the forums are still sluggish, with regards to the submit feature, log-in is slow also. And the log-in timeouts, that we discussed above, still seem to be in effect? I truly hate to be the squeaking wheel, as it were,..but this is getting old.
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Thanks, will look into the performance. Status on the login is awaiting word from support team, will check in with them.

-Dan
Because life is not a spectator sport!
Steven Hauk_1
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

I have to log in again every time I close my browser and open again. Is this the behavior everyone else gets? The reply button hangs for at least 30 seconds and the submit button sometimes hangs for 5 minutes.
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Same exact behavior Professor. Tip, on the submit button...do what we did years ago in the meantime, push submit...wait 3-4 sec's...push again. It will 99% of the time, go right in.
John Y
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

UPDATE=

Dan or Gary, the forum is acting up on just about all fronts...you name it, and it's not working right !? Please check into it, ASAP.
CA649974
Valued Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

John,

Thanks for reporting, sorry you are having trouble. The login issue was to be fixed, eg: extend timeout duration. Will talk w/IT on the perf. one.

-Dan
Because life is not a spectator sport!
dmhoo29
Honored Contributor

Re: Hey Gary or Dan - Log-in, not staying ?

Steven and John.I believe everyone is experiencing the same problems.Yes it is a pain.I posted a new thread before reading this one.
It's not limited to just this support site.You can't send people to oreder pages,like for recovery discs,etc.
You also can't connect to online support.