TRI WEST MEDICAL migration to HPSC from ITRC did not transfer the SAIDs

[Valerie Kleinberg]

Linda Summer has 4 team members that log calls electronically for end users.

Her team, when using ITRC , did not have to enter SAIDs each time, that information was automated and fed through seamlessly.

......Using HPSC, they must supply the SAID of each SN to enter a call.     their list of SAIDs is very long>    and this should have moved to HPSC during migration.   

their passport ID works...but HPSC demanding an SAID each time is a real problem.   HOW DOES HP CORRECT THIS?    Should migration process not have transferred all this info rather than having her start from scratch each time.    

PLEASE HELP HER CORRECT THIS:    what step was missed?    what is not feeding?    Tell her what to do  .  a phone call would be appreciated

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P.S. This thread has been moved from Community Feedback & Suggestions to HP Support Center Feedback & Suggestions. - Hp Forum Moderator

[Andy_Bustamant2]

Sign on to your passport account and go to https://h20566.www2.hp.com/portal/site/hpsc/aae/itrc/migrate/   You'll need to pull up your old ITRC account.  This should allow you to add your old agreements to the new account.  I've been trying to access my old SAIDs for a while.

Andy Bustamante

UCSD Medical Center

[Kevin_Paul]

If you continue to have any issues with the migration process from ITRC to HP Support Center, please log a ticket from the following page:

http://h20565.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions