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TRI WEST MEDICAL migration to HPSC from ITRC did not transfer the SAIDs

Valerie Kleinberg
Occasional Visitor

TRI WEST MEDICAL migration to HPSC from ITRC did not transfer the SAIDs

Linda Summer has 4 team members that log calls electronically for end users.

 

Her team, when using ITRC , did not have to enter SAIDs each time, that information was automated and fed through seamlessly.

......Using HPSC, they must supply the SAID of each SN to enter a call.     their list of SAIDs is very long>    and this should have moved to HPSC during migration.   

 

their passport ID works...but HPSC demanding an SAID each time is a real problem.   HOW DOES HP CORRECT THIS?    Should migration process not have transferred all this info rather than having her start from scratch each time.    

 

PLEASE HELP HER CORRECT THIS:    what step was missed?    what is not feeding?    Tell her what to do  .  a phone call would be appreciated

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P.S. This thread has been moved from Community Feedback & Suggestions to HP Support Center Feedback & Suggestions. - Hp Forum Moderator

2 REPLIES

Re: TRI WEST MEDICAL migration to HPSC from ITRC did not transfer the SAIDs

Sign on to your passport account and go to https://h20566.www2.hp.com/portal/site/hpsc/aae/itrc/migrate/   You'll need to pull up your old ITRC account.  This should allow you to add your old agreements to the new account.  I've been trying to access my old SAIDs for a while.

 

Andy Bustamante

UCSD Medical Center

Kevin_Paul
Esteemed Contributor

Re: TRI WEST MEDICAL migration to HPSC from ITRC did not transfer the SAIDs

If you continue to have any issues with the migration process from ITRC to HP Support Center, please log a ticket from the following page:

 

http://h20565.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions

I work for HPE.