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Warranty Status

 
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pipboy-2000
Occasional Contributor

Warranty Status

Hi,

I'm trying to check the warranty status for HP 5406zl switch serial number: Confidential Info Erased, but when I try to use the portal I get this message:

hp error.png

Any help is much appreciated. 

3 REPLIES
Parvez_AL
Moderator

Re: Warranty Status

Hi Ernest,

You are checking the Support Center for HP Inc. which is a different company now. You need to use the link for Hewlett Packard Enterprise Support Center.

Here is the link:

HPE Support Center: https://h20565.www2.hpe.com/portal/site/hpsc/public

Regards,
Parvez_AL
(I am a Hewlett Packard Enterprise Employee)
pipboy-2000
Occasional Contributor

Re: Warranty Status

Thanks for pointing me in the right direction, I've tried to use the HPE service, but I'm still getting a similar message:

For product number, I've tried: J8697A with no joy 
This product number is not associated with the serial number provided. Please review your records and make any necessary edits or check the box to remove this item.

 hp_error_2.jpg

 

 

 

Parvez_AL
Moderator
Solution

Re: Warranty Status

Hi Ernest,

You may have to log a case for this. Please use the link below to log a case:

http://h20564.www2.hpe.com/portal/site/hpsc/public/help/contactHP/questions

 

Note: Please do not post the serial number as it is a confidential information specific to your product only and can be misused if posted in public forums.

Regards,
Parvez_AL
(I am a Hewlett Packard Enterprise Employee)