Online Expert Day - HPE Data Storage - Live Now
April 24/25 - Online Expert Day - HPE Data Storage - Live Now
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Your new support website

Vajith V
Moderator

Re: Your new support website

Hello @parnassus,

Thank you for having taken your time to provide us with your valuable feedback on HPESC portal. Your helpful comments are much appreciated, and your feedback will help us to continually improve the HPESC portal.

Best Regards,
Vajith

I am a Hewlett Packard Enterprise Employee
BulletLynn1
Occasional Visitor

Re: Your new support website

This website is totaly worthless. What a waste of everyones time, we are unable to find drives/firmware for our customers.

Who actually thought this was a working replacement?

Highlighted
Lynn-Marie
Neighborhood Admin

Re: Your new support website

Hi BulletLynn1,

I am sorry for your frustration. You can see that you are not alone. There have been updates to the HPE Support Center every couple of weeks since its release in October, and it is continuously improving. That said, I recognize that it has plenty of room for further improvement.

In the meantime, is there something specific I can help you find?

Kind regards,
Lynn-Marie

sambell
Occasional Visitor

Re: Your new support website

It is unbelivable that this has been put into production. I'm searching since more than one hour for recent firmware of an MSA 2040. Unbelivable!

Vajith V
Moderator

Re: Your new support website

We are sorry for the inconvenience caused. We are frequently updating the HPE Support Center portal & it is continuously improving.

MSA 2040 latest firmware is available here:
https://support.hpe.com/hpesc/public/home/driverHome?sp4ts.oid=1008632546
I am a Hewlett Packard Enterprise Employee
sambell
Occasional Visitor

Re: Your new support website

Thanks. The latest firmware is GL225R003 but it does not show up anymore. I'll use GL220P010 now and wait until the newer one shows up again.

Please at least add the ability to sort the results by date, otherwise searching for software is extremely time consuming.

Vajith V
Moderator

Re: Your new support website

Thank you very much for your valuable suggestions. We are aware about this issue and you will be able to see this feature in the portal very soon.

Please share your comments and suggestions here, it will definitely help us to serve you better.

Thank you,
Vajith
I am a Hewlett Packard Enterprise Employee
parnassus
Honored Contributor

Re: Your new support website


sambell wrote:

It is unbelivable that this has been put into production. I'm searching since more than one hour for recent firmware of an MSA 2040. Unbelivable!


In the meantime I suggest you this site (available specifically for HPE MSA Storage) to ease your HPE MSA firmware related searches. Would be great something similiar for ProLiant servers too...at least as an interim solution until the support site will become really usable again (without any sorting facility it is almost unusable).

sambell
Occasional Visitor

Re: Your new support website


parnassus wrote:

sambell wrote:

It is unbelivable that this has been put into production. I'm searching since more than one hour for recent firmware of an MSA 2040. Unbelivable!


In the meantime I suggest you this site (available specifically for HPE MSA Storage) to ease your HPE MSA firmware related searches. Would be great something similiar for ProLiant servers too...at least as an interim solution until the support site will become really usable again (without any sorting facility it is almost unusable).


Thanks...also for starting this thread. Actually cannot understand why not more people are crying.

parnassus
Honored Contributor

Re: Your new support website

@sambellWRT MSA 2040 and latest GL225R003 read this post.

anserk
Occasional Visitor

Re: Your new support website

I agree with all the reports here. The old ProLiant firmware download site was easy to use. The new site is just one giant bucket of garbage that I have to sift through manually, trying to find what I need. I can't believe that such a large company as HP can make this non-functional design pass QA. Whoever came up with this new site should be fired.

Vajith V
Moderator

Re: Your new support website

Thank you for taking the time to provide us feedback on HPE Support Center.  We are aware of these issues and working to resolve it. We apologies for any inconvenience that may have caused you, and we appreciate your understanding as we continue to improve our portal experience.

If you can provide us more details with respect to your search item, that will help us investigate further on this case.

This is a peer-peer community - To get quick answers on HPESC issues you can contact our support via: https://support.hpe.com/hpesc/usageSupport/ or “Feedback” button that’s available on all HPESC pages.

Best Regards,
Vajith

I am a Hewlett Packard Enterprise Employee
Vajith V
Moderator

Re: Your new support website

Hello,

We have listened to your feedback and taken action with the recent HPE Support Center release. Please refer the following topic for more details : https://community.hpe.com/t5/Your-Questions-Regarding-the-HPE/Improving-your-HPE-Support-Center-experience/td-p/6996347

Thank you,
Vajith

I am a Hewlett Packard Enterprise Employee
oiram_audab
Occasional Contributor

Re: Your new support website

Forget user interface friendliness.....!! Most of the time website is unavailable....!! Especially Sunday's...

 

Vajith V
Moderator

Re: Your new support website

Hello

We apologize for the interruption in service that you experienced on Sunday. An investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve.

Thank you,
Vajith

I am a Hewlett Packard Enterprise Employee