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h20564.www2.hp.com down... no drivers download.

mcordas
Occasional Visitor

h20564.www2.hp.com down... no drivers download.

Does someone know what's happening with HP's pro assistance and drivers download website ??

 

h20564.www2.hp.com is totaly 404...

 

P.S. This thread has been moved from Community Feedback & Suggestions to Business Support Web Site. -HP Forum Moderator

14 REPLIES
steveredman
Occasional Visitor

Re: h20564.www2.hp.com down... no drivers download.

It's been down for a while, typical that I chose to rebuild my laptop and cannot get the drivers!

steveredman
Occasional Visitor

Re: h20564.www2.hp.com down... no drivers download.

Presuming that the site is running on HP hardware it's not the best advert!

Nate_K
Occasional Visitor

Re: h20564.www2.hp.com down... no drivers download.

This has been down all day today for some reason.  And I have a server that must be back up on Monday morning that I can't do anything with because I can't download drivers for it.  Would be nice if they could at least redirect the site to a maintenance page so you would know they are aware of the problem!!

Dennis Handly
Acclaimed Contributor

Re: h20564.www2.hp.com down (maintenance outage)

This maintenance outage is mentioned here:

https://h20565.www2.hp.com/portal/site/hpsc/public?ac.admitted=1416096267877.876444892.492883150

Important Note: HP Support Center is currently scheduled for planned maintenance between November 15, 2014 2:00 AM PST and November 16, 2014 8:30 AM PST. During this time, some site features may be temporarily unavailable. We apologize for this inconvenience.

 

>Would be nice if they could at least redirect the site to a maintenance page

 

I guess they assume you start at the HPSC and read the note??

Nate_K
Occasional Visitor

Re: h20564.www2.hp.com down (maintenance outage)

Thank you for the information.

cranberryNL
Occasional Visitor

Re: h20564.www2.hp.com down (maintenance outage)

It's the 17th of November now and the site isn't available yet......

 

What's going wrong?

Arthur Tromp
Occasional Advisor

Re: h20564.www2.hp.com down... no drivers download.

Same problem here. HP Support Center hasn't been available all day. Would be nice if there was some feedback from HP about it.

pchelpdeskvlp
Occasional Visitor

Re: h20564.www2.hp.com down... no drivers download.

Same problem, need to download some drivers but site is always giving us Network error(tcp_error).

 

SL_Sabeo
Frequent Visitor

Re: h20564.www2.hp.com down... no drivers download.

This is very disappointing.  I was scheduled to build a server for the company today and now I'll have to postpone it.

This outage has gone on nearly a day longer than planned - that can happen, but in this case there's no acknowledgement from HP. 

I'd expect more from a reputable company - not communicating the problem with an ETA for resolution is unprofessional.

Dennis Handly
Acclaimed Contributor

Re: h20564.www2.hp.com down... no drivers download.

>Would be nice if there was some feedback from HP about it.

 

It now says:

Important Note: Drivers & software is experiencing intermittent problems and may be unavailable. We apologize for any inconvenience. Service will be restored as soon as possible.

cranberryNL
Occasional Visitor

Re: h20564.www2.hp.com down... no drivers download.

If i visit hp.com, go to the Download Driverse section of de Support page, I see no message about the unavailability of the site.

After clicking the link for my laptop model, I got this error:

 

Could not open page

The service or information you requested is not available at this time.
Please try again later.

(Error: system-applsrv_unavail)

 

It's bad HP. An important part of your website is'nt available and after more than 3 days no official statement or estimation when this issue would be solved?

I'm very, very disappointed :(

ashforduk
Occasional Contributor

Re: h20564.www2.hp.com down... no drivers download.

Is there any way of contacting HP about this issuse for a update ? 

Arthur Tromp
Occasional Advisor

Re: h20564.www2.hp.com down... no drivers download.

You could try one of the HP contact options on HP Support Center itself.

Arthur Tromp
Occasional Advisor

Re: h20564.www2.hp.com down... no drivers download.

I just noticed that the drivers/firmware section on HP Support Center is available again, although below message is still showing on the HP Support Center homepage.

 

Important Note: Drivers & software is experiencing intermittent problems and may be unavailable. We apologize for any inconvenience. Service will be restored as soon as possible.