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Device is reporting an internal degraded status (BL860c)

 
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Device is reporting an internal degraded status (BL860c)

Dear All,

I have BL860c server, running OS is linux RHL4.5.
last day I have try to update the system firmware & update is OK. But system is showing "Degraded" also system's ROM-A & ROM-B FW is not same.

Before update the Firmware

iLO MP: T.03.06
BMC: 05.32
EFI: ROM A 07.13, ROM B 07.13
System Firmware: ROM A 04.05, ROM B 04.05, Boot ROM A
PDH: 50.07
UCIO: 03.0b
PRS: 00.08 UpSeqRev: 02, DownSeqRev: 05

After update the Firmware

iLO MP: T.03.12
BMC: 05.36
EFI: ROM A 07.13, ROM B 07.15
System Firmware: ROM A 04.05, ROM B 04.21, Boot ROM B
PDH: 50.07
UCIO: 03.0b
PRS: 00.08 UpSeqRev: 02, DownSeqRev: 05

Please help me to resolved this issue.

Regards
Aminul
16 REPLIES 16
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Honored Contributor

Re: Device is reporting an internal degraded status (BL860c)

anything in iml log

also has it been rebooted since firmware update

what does insight display say
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Honored Contributor

Re: Device is reporting an internal degraded status (BL860c)

I seem to recall that if one just updates the firmware the one time, that only one of the ROMs gets updated. The idea is that if there is something wrong with that version of the firmware, you can switch back to the old version. If it updated both roms at the same time fall back would not be possible.
there is no rest for the wicked yet the virtuous have no pillows
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Re: Device is reporting an internal degraded status (BL860c)


Hi Mark

Thanks for your reply,
iLo log has 2 critical error:
1. system firmware 0(BOOT_STOP_BOOT_OVERRIDE) "Manual override of stop boot condition"
2. Redundant w/ an E0 code; (SYSTEM_FIRMWARE_ERROR) System firmware error
Warning: System Firmware 0 (EFI_SYSID_INVALID) "The system ID (UUID) currently in the system is invalid"

Insight display say: Device error (Degraded state)

Hi Rick Jones,

I have try to back previous firmware, but I can't go back. All process I have doing through iLo.
If you think the server need to re-install the OS Please tell me. (It's Possible).

Thanks.

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Acclaimed Contributor

Re: Device is reporting an internal degraded status (BL860c)

Please do from EFI:

Shell> sysmode service
Current System Mode: ADMIN

You are now in SERVICE mode.

Shell> sysset

...

Shell> sysmode admin



Post results!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Re: Device is reporting an internal degraded status (BL860c)

Hi Torsten,

Thanks for your reply.
Now I am in ADMIN mode of EFI Shell. From efi shell again need to update the firmware? If need, please tell me the stapes with command.

Regards
Aminul
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Acclaimed Contributor

Re: Device is reporting an internal degraded status (BL860c)

It is pretty normal to have different versions in ROM A and B - don't worry.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
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Acclaimed Contributor

Re: Device is reporting an internal degraded status (BL860c)

How about the

Shell> sysset

results? (see earlier post)

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
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Re: Device is reporting an internal degraded status (BL860c)

Hi Torsten,

Thanks for reply.

Shell>sysset
Access denied at current privilege level

But System Mode is Admin.

Please see the attachment.
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Acclaimed Contributor

Re: Device is reporting an internal degraded status (BL860c)

Is it really this hard to type these 3 simple commands???

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!