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HPE Proliant BL460c G9 Server blade Issue

 
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AJ44
Occasional Collector

HPE Proliant BL460c G9 Server blade Issue

Hello, 

My client has an HPE Proliant BL460c G9 E5v4 Blade server that is showing the below error message on blade 3.


From the IML we still see that the server is having a critical fault
Server Critical Fault (Service Information: Power On Fault, Processor,  Processor 2 (01h))

Note: I have already replaced the system board and both cpu for that blade

Any solutions?

5 REPLIES 5
rabindra11sharm
Esteemed Contributor

Re: HPE Proliant BL460c G9 Server blade Issue

Dear  AJ44

As per your given instruction it seems to issue with system board, how ever you already mentioned that there is MBD already replaced by you. So please try to power on the server with minimum config. Only 1 PROC, 1 DIMM, no additional PCI card or mazenin card. If system getting same issue then need to replace system board. Please restart magement controller once before doing the activity. If power on please incluide rest of hardware one by one.

for further assistance, don't hesitate to ask. I'm here to help!

To troubleshoot further, you can check these documents:
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04444029
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04443553


Thanks & Regards...
Rabindra
AJ44
Occasional Collector

Re: HPE Proliant BL460c G9 Server blade Issue

@rabindra11sharm Thanks, 

I have already done the minimum troubleshooting by removing the PCIs, DIMMs, proc, etc and inserting the blade back into the enclosure but still it fails to boot. Not even getting POST. 
The only thing is the restarting of the management console was not done. So I'm still stuck with this issue.

rabindra11sharm
Esteemed Contributor

Re: HPE Proliant BL460c G9 Server blade Issue

Dear  AJ44 

restart OA. insert blade into enclosure and check. if still issue persist. then need to replace system board.


Thanks & Regards...
Rabindra
AJ44
Occasional Collector
Solution

Re: HPE Proliant BL460c G9 Server blade Issue

Thanks. I'm glad to say the issue is now resolved.

I redo the mini configuration troubleshooting steps and discover that one of the cpu was bad.

 

so nomore error.

Sunitha_Mod
Moderator

Re: HPE Proliant BL460c G9 Server blade Issue

Hello @AJ44.

That's Awesome! 

We are extremely glad to know the problem has been resolved and we appreciate you for keeping us updated. 



Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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