HP Service Pack (SUM 5.0) will not communicator with VC module for updating purposes

[NJK-Work]

Hello,

I am trying to use the latest HP Service Pack (with SUM 5.0) to update the firmware of my VC module.  The model is "HP 1/10Gb VC-Enet Module" for Ethernet and "HP 4Gb VC-FC Module" for the SAN module. The current firmware is "2.32".

However, whenever I try to connect with SUM, I get errors (both the primary and secondary Ethernet module):

"Error: Could not access remote target IPADDRESS"

Both VC's are accessible via a web browser, I can ping them,  and I can login into the primary with no problems using the same user name and password that I am providing to HP SUM.  Once logged in, the VC shows no errors and otherwise looks normal.  However, SUM cannot connect to update it.

Any suggestions?

Thanks

Nelson

[NJK-Work · Accepted solution]

I just downloaded and tried the new SUM 5.01.  It still does not work with the Virtual Connect.  Apparently SUM does not support updating Virtual Connects.  I will try the way I have used in the past (updating the firmware using the web interface).

Nelson

[Hongjun Ma]

Is it VC 1/10 module or 1/10-F module? they are different.

HP SUM5.0 supports Virtual Connect for sure with VC being the most importrant interconnect module for c7000/c3000.

this is SUM5.0 user guide.

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=5182020&targetPage=http%3A%2F%2Fbizsupport2.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc02895991%2Fc02895991.pdf

HP SUM may not support VC upgrade if the module is too old. 1/10 module should be EOS around 2009.