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FAQ - Accepted Solutions

 
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Community Manager

FAQ - Accepted Solutions

What is an Accepted Solution? 

Accepting a solution is a method by which you identify and highlight the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer. 

An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions. 

A post with an Accepted Solution is marked on the forum page with a check-mark.

accepted_solutions.PNG

 

On a forum topic page, the post with the Accepted Solution also has a check-mark, and there is a link to the actual post with the solution.

accepted_solution.PNG

 

You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution.

How do I mark a message as a solution? 

To mark a message as a solution, click "ACCEPT AS SOLUTION" on the reply.acc_sol.PNG

 

 If you change your mind, or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

  • To revoke an accepted solution, click Options > Unmark as Accepted Solution
  • You can choose another solution or leave the question unsolved

Thanks,
Warren_Admin
Hewlett Packard Enterprise Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise