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тАО06-24-2009 05:20 PM
тАО06-24-2009 05:20 PM
EVA4400 lost comms to storage cell
I've had this issue twice now in the space of 3 weeks. The EVA drops comms to the array and I get this message:
This instance of Command View EVA has lost communication with the storage cell
On both occasions Controller 2 logs errors on one of the drives (always bay 4) and a few seconds later the entire array cannot be contacted on either controller.
Restarting the EVA doesn't restore communication. I need to power off the drive enclosure for it to all starting working again.
The failed drive light isn't showing on physical drive and CommandView shows the drive as healthy.
Could this really be just a bad drive that is somehow causing the entire array to lose communcation?
Thanks
Matt
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тАО06-24-2009 09:29 PM
тАО06-24-2009 09:29 PM
Re: EVA4400 lost comms to storage cell
Open a call with HP and let them analyze the system. Maybe your EVA is running a _very_ old firmware and the problem can be fixed / reduced a bit by a software upgrade.
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тАО06-25-2009 02:42 AM
тАО06-25-2009 02:42 AM
Re: EVA4400 lost comms to storage cell
If you do a hardware rescan on a server or reboot it, does it keep seeing the disks?
If you have a recent management module firmware, can you manage the array from the internal Command View?
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тАО06-25-2009 03:15 AM
тАО06-25-2009 03:15 AM
Re: EVA4400 lost comms to storage cell
The first time this happened I rebooted both servers and they came back up without the LUNs on the EVA. It wasn't until I powered off the drive enclosure and CV could see the storage was I then able to rescan in ESX to see the vdisks.
I've been using the internal CV to manage the EVA. And the firmware is all up to date - when HP shipped me it just over a month ago the firmware was all mismatched, and thanks to the posts on this forum I knew what to do to fix it.
I've opened a job with HP and sent them all the logs. Fingers crossed, hopefully Uwes call on the I/O module will be the easy fix!
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тАО06-25-2009 03:28 AM
тАО06-25-2009 03:28 AM
Re: EVA4400 lost comms to storage cell
Although this, or a disk failure, should not make the array inoperative. I'm suspecting more a "indicated disk has transitioned to stalled too long" situation. And that needs a detailed analysis of the logs.
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тАО06-25-2009 05:46 AM
тАО06-25-2009 05:46 AM
Re: EVA4400 lost comms to storage cell
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тАО06-25-2009 07:41 AM
тАО06-25-2009 07:41 AM
Re: EVA4400 lost comms to storage cell
Maybe similar issue at your site, have been told our EVA shut down FPs due to too much strange IO on Backend. IMHO not good implementation of NOSPF :-(
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тАО06-30-2009 04:02 PM
тАО06-30-2009 04:02 PM
Re: EVA4400 lost comms to storage cell
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тАО06-30-2009 04:37 PM
тАО06-30-2009 04:37 PM
Re: EVA4400 lost comms to storage cell
As suggested above, the HP tech indicated it was a known issue and the new firmware fixes the problem. He came out and grabbed some more logs to confirm, so now I'm expecting him to come back soon and apply the firmware.
I'm just thankful that the EVA isn't really in production just yet so the problem hasn't caused too much of a disaster.
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тАО06-30-2009 04:41 PM
тАО06-30-2009 04:41 PM
Re: EVA4400 lost comms to storage cell
Thanks