- Community Home
- >
- Storage
- >
- Midrange and Enterprise Storage
- >
- HPE EVA Storage
- >
- Need help with Remote Support PACK.
HPE EVA Storage
1753546
Members
5669
Online
108795
Solutions
Forums
Categories
Company
Local Language
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-07-2008 11:57 AM
10-07-2008 11:57 AM
Need help with Remote Support PACK.
Hi All,
We have a customer thta has just recived 2 new 4400's. The customer also has an EVA 5000 running active/active 4.1 firmware.
The storage management Server is running command view 8.0.1 and managing all 3 sans fine.
The storage management Server has the legacy Webes and isee and is working fine.
We are an ABSP partner and the new agreement means we have to install the new remote support pack software and get ride of the old ISEE.
The customer has a dedicated HP systems insight manager Server running 5.02.2 as required and rsp installed.
The problem is that configuring the rsp pack that comes with HP SIM its suppose to return packages that you install for remote support of your products. This is not happening.
I have removed and reinstalled and same thing happens.
HAs anyone actually got experience with setting up RSP on the 2 sperate Servers (which is supported).
Before you ask I have tried to log a support call as an ABSP partner but have run into HP issues which have delayed this .
In the interim the ISee legacy has picked the SANS up fine.....but we have to migrate.
I have the documentation...from HP which is available to the public and its not overly helpful.
So that is why I am asking for Help.
Any support would be better that what I am getting at the moment.
Cheers
Steve
We have a customer thta has just recived 2 new 4400's. The customer also has an EVA 5000 running active/active 4.1 firmware.
The storage management Server is running command view 8.0.1 and managing all 3 sans fine.
The storage management Server has the legacy Webes and isee and is working fine.
We are an ABSP partner and the new agreement means we have to install the new remote support pack software and get ride of the old ISEE.
The customer has a dedicated HP systems insight manager Server running 5.02.2 as required and rsp installed.
The problem is that configuring the rsp pack that comes with HP SIM its suppose to return packages that you install for remote support of your products. This is not happening.
I have removed and reinstalled and same thing happens.
HAs anyone actually got experience with setting up RSP on the 2 sperate Servers (which is supported).
Before you ask I have tried to log a support call as an ABSP partner but have run into HP issues which have delayed this .
In the interim the ISee legacy has picked the SANS up fine.....but we have to migrate.
I have the documentation...from HP which is available to the public and its not overly helpful.
So that is why I am asking for Help.
Any support would be better that what I am getting at the moment.
Cheers
Steve
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP