Case manager promised compensation,(coupon) no response after follow up (email proof on file)

[hpsasa]

In september (yes, that long ago) HP caused my laptop to crash after a forced and continuous HP update warning. After update, my laptop would not reboot. I have since been in touch with the support department and was assigned a case manager. After several communications back and forth I was promised a $125 coupon to be used if I purchased a new product in the HP store. I accepted the coupon, but was not able to have it delivered to me until Nov 1st according to the case manager, for whatever reason. I have tried to contact the case manager since November 1, no reply. Since the crash of the laptop (which has my client files on it) I have not been able to operate my business in a normal matter. I have had loss of revenue of $15,000 since then and am now being shuffled around after calling the deparment. I have sent several emails to the case manager about the coupon since Nov 1 and even followed up with a voice message on Nov 9th, no reply. This is absolutely not acceptable. I have been a customer of HP for years, and this time I am at a loss due to the handling and response by the escalation department. Its ridiculous.

As I have demanded in the past, i would like to receive the coupon I was promised (all communication with case manager I have on file) and hope that hp speeds up this matter as promissed by their employees/department. If there is no resolve soon I will have to file a complaint with the better business bureau.

[Parvez_Admin]

Hi Alexandra,

You have reached the wrong company forum. As it is regarding a HP Laptop so you'll have to post your question in the HP Consumer Support Forum. 

Here is the link: HP Notebook Support Forum

Note: Have your Product number handy as experts there will need it to help you further.