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05-28-2020 10:06 AM
05-28-2020 10:06 AM
My computer keeps shutting down
Hi
I a senior using an HPE computer at home.
HP TouchSmart 9300 Elite XZ978UT All-in-One Computer - Intel Core i7 i7-2600 3.4GHz - Desktop - 8 GB RAM - 1 TB HDD - Blu-ray Reader/DVD-Writer - NVIDIA GeForce GT 425M 1 GB Graphics - Genuine Windows 7 Professional 64-bit - 23" Touchscreen Display - Wi-Fi - Bluetooth
I had several times to download windows 10 however not successfully. Recently microsoft stopped supporting windows 7 so I found a free windows 10 online and downloaded it following instructions which required that I remove certain HP programs...
The computer system seemed to operate fine. However now it is shutting down several times a day. There is no shortage of memory. I went to HP support solutions framework as at one point it indicated their was a driver issue. When I went through HP there wasn't a replacement driver nor did it indicate my computer needed one. Anyway I was hoping that someone could direct me in the right direction to solve the shutting down problem.
Thanks Loretta3
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05-28-2020 12:46 PM - edited 05-28-2020 12:47 PM
05-28-2020 12:46 PM - edited 05-28-2020 12:47 PM
Re: My computer keeps shutting down
Hi Loretta,
HP Touchsmart computers are products of Hewlett-Packard, Inc (HPI), which is a different company. For information and support on HPI products, please visit www.hp.com or the HP Support Forums.
Thanks,
Warren_Admin