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05-20-2013 08:35 AM
05-20-2013 08:35 AM
Help with 3105B Attendant Console
I need assistance in making the 3105B Attendant Console work. I have tried all recommended fixes to the VCX to correct the issues with these when using the 9.5.13 and have used the updates to the VCX SQLPlus as provided on the Community Forums (script as used attached). I believe this ran properly on the VCX, as no error indication was displayed. Nevertheless, after restarting the Attendant and the phone is associated with I cannot get any lights on the console light for any phone registered to the VCX. I have configured a DHCP Reservation for the console and created option 184 information for this.When I console into the Auto Attendant itself I see it picks this information and is provisioned correctly. There is only one error I notice in the 3105 and that is a constant display of arpResolve of failed (0xffffffff), errno: 0x470002. I ran nbxShowConfig; and have attached the resulting information
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05-20-2013 09:57 AM - edited 05-24-2013 04:45 PM
05-20-2013 09:57 AM - edited 05-24-2013 04:45 PM
Re: Help with 3105B Attendant Console
>have attached the resulting information
Your attachment is missing. You may need to add a .txt suffix.
(Still missing. :-)
You can use Post Options > Edit Reply, to go back and edit your messages.
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05-20-2013 10:40 AM
05-20-2013 10:40 AM
Re: Help with 3105B Attendant Console
Let's try this again. See attached
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05-20-2013 10:42 AM
05-20-2013 10:42 AM
Re: Help with 3105B Attendant Console
Let's try this way! Thanks!
1. putty into the VCX as root
2. Switch user to cworks:
#su - cworks
3. Execute the command to get DB name:
#cd /opt/3com/VCX/vcxdata/bin #./listVcxdata
For example:
Copyright (C) 2009 3Com Corporation, All rights reserved. VCXDATAV54#09002021 VCXDATA Schema Count: 1 SUCCESS: VCXDATA Schema Instances Found
exit from cworks
4. Go into sqlplus
1. su – oracle
2. sqlplus /nolog
3. connect /as sysdba
4. update VCXDATAV54#09002021.code_device_type set description = '3105 DSSBLF' where dev_type_id=1056
5. if it returns the message that ANY rows were updated, you MUST type commit; and press enter to save the change for each system
6. repeat this command for any other schemas you see in listVcxdata
Reboot of the phones and the attendant console may be required to allow the button mappings to be updated.
W arpResolve of [10.72.0.1] failed (0xffffffff), errno: 0x470002
nbxShowConfig
Word Address = 0x00000000
Memory Space = EEPROM
Word Count = 68 (64 [std] + 4 [extended])
Data readback is shown below:
---------------------------------------
0: 0x00e0 0xbb3a 0xed95 0xc670
4: 0x0102 0xffff 0x6aaa 0x1586
8: 0x0400 0x0400 0x0021 0xffff
12: 0xffff 0xffff 0xffff 0xffff
16: 0xffff 0xffff 0xfffe 0x0000
20: 0xffff 0xffff 0xffff 0xffff
24: 0xffff 0xffff 0xffff 0xffff
28: 0xffff 0xffff 0xffff 0xffff
32: 0xffff 0xffff 0xffff 0xffff
36: 0xffff 0xffff 0xffff 0xffff
40: 0x0000 0x0000 0x03e8 0x0000
44: 0x0000 0x3039 0x5001 0x0a48
48: 0x0a48 0x5114 0xffff 0x0000
52: 0x0a48 0x0001 0x0a48 0x5001
56: 0xffff 0xffff 0xffff 0xffff
60: 0xffff 0xffff 0xffff 0xffff
64: 0xffff 0xffff 0xffff 0xffff
SW Build Ident.: R6.0.19 08Nov07
DSP Build Ident.: R6.0.19 08Nov0
Device MAC Address: 00:E0:BB:3A:ED:95
Device Serial No: TLFVD273AED95
Model Number: 0x0400
Hardware Revision: 0x0400
Functional Version: 0x21
Flash - BootStrap: A2_0_0
Flash - Download: C6_0_3
Flash - Operation: X9_5_13_13_0
*********** Active Network Configuration ***********
Ip Address: 10.72.81.20
Subnet Mask: 1119:012345 D255.255.0.0ownloader
E dnld_TimeoutGateway Addr: _Check: TIMEOUT:10.72.0.1 Resending
Version Request
NCP Ip Address: 10.72.80.1
Alternate Server: 255.255.255.255
*********** Non-Volatile Memory Configuration ***********
Mem - Ip Address: 10.72.81.20
Mem - Subnet Mask: 255.255.0.0
Mem - Gateway Addr: 10.72.0.1
Mem - NCP Ip Address: 10.72.80.1
Mem - Alternate Server: 255.255.255.255
Mem - Vcx Pri Proxy IP: 10.72.80.1
Mem - Vcx Sec Proxy IP: 255.255.255.255
Mem - Vcx DialDomainIP: 255.255.255.255
Mem - Vcx Ext IP: 255.255.255.255
Mem - Vcx Local Number: 1000
EE Crash Code: 0xFFFF - No Error.
Num cpmac Mbuf Reboot: 0
Num System Mbuf Reboot: 0
EE VLan ID 65535
HW Config Bits: 0xffff
SW Config Bits: 0xfffe
Do not wait for L2 discovery on pwrup.
EEprom NCP MAC Address: FF:FF:FF:FF:FF:FF
Discovery Complete, IP using EEPROM
DHCP DNS Servers: None
Static DNS Servers: None
---------------------------------------
value = 0 = 0x0
-> 1119:012345 H3LinkLayer W arpResolve of [10.72.0.1] failed (0xffffffff), errno: 0x470002
1119:012345 Downloader E dnld_Timeout_Check: TIMEOUT: Resending Version Request