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02-05-2013 07:39 AM
02-05-2013 07:39 AM
rx2660 halted by itself
rx2660 server halted by itself and in front panel system health led flashing red.
Then when i power on rx2660 machine the red indication changed to amber.
After a while the amber is gone. The server was running near 1 hrs some time 10minutes or 30 minutes then again its halted by itself.
The MP -> SL -> E event log reporting the below mesg.
225 BMC 2 POWER_UNIT_DISABLED 03 Feb 2013 10:54:40 224 BMC 2 CHASSIS_CONTROL_REQUEST 03 Feb 2013 10:54:39 223 BMC *7 SHUTDOWN_OR_RESET_ON_SENSOR 03 Feb 2013 10:54:39 222 BMC *5 VOLTAGE_DEGRADES_TO_NON_RECOVERABLE 03 Feb 2013 10:54:38 221 SFW 0 2 BOOT_SWITCH_INSECURE_MODE 03 Feb 2013 10:54:02 220 SFW 0 2 BOOT_START 03 Feb 2013 10:53:44 219 SFW 2 CPU_START_BOOT 03 Feb 2013 10:53:44 218 BMC 2 ACPI_ON 03 Feb 2013 10:53:40 217 BMC 2 POWER_UNIT_ENABLED 03 Feb 2013 10:53:39 216 BMC 2 SOFT_RESET 03 Feb 2013 10:53:39 215 BMC 2 CHASSIS_CONTROL_REQUEST 03 Feb 2013 10:53:34 214 BMC 2 POWER_BUTTON_PRESSED 03 Feb 2013 10:53:34 213 BMC 2 POWER_UNIT_DISABLED 03 Feb 2013 10:53:27 212 BMC 2 CHASSIS_CONTROL_REQUEST 03 Feb 2013 10:53:26 211 BMC *7 SHUTDOWN_OR_RESET_ON_SENSOR 03 Feb 2013 10:53:26 210 BMC *5 VOLTAGE_DEGRADES_TO_NON_RECOVERABLE 03 Feb 2013 10:53:25
What could be the issue on the rx2660.
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02-05-2013 01:32 PM
02-05-2013 01:32 PM
Re: rx2660 halted by itself
You have power problems.
222 BMC *5 VOLTAGE_DEGRADES_TO_NON_RECOVERABLE 03 Feb 2013 10:54:38
It could be the power supply in the system.
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02-05-2013 10:19 PM
02-05-2013 10:19 PM
Re: rx2660 halted by itself
Already i have checked the rack power junction and rx2660 power card with voltage there is no power problem seems to be present.
But in that RACK we have 8 servers, two rx2660 and hp dl series six servers.
1 rx2660 and 6 DL series Servers are running good there is no voltage problem seems to be present.
Anyway i had detach the server from rack and place it on my room when i start the server it is halted by it self.
The rx2660 have 2 smps module both are flashing green behind the server. I think the power supply is good.
Pls find the MP -> CM -> PS log for you reference.
MP:CM> ps
PS
For System Processor Status see the SS command.
System Power state : Off
System Power usage : 11 Watts used in Auxiliary Mode
Ambient temperature: 21 C
Temperature status : Normal
Power supplies State
-----------------------------------------------------------
Power Supply 1 Normal
Power Supply 2 Normal
Fans State Fans State
-------------------------------------------------------------------------------
Fan 1 (Mem) Normal Fan 7 (CPU) Normal
Fan 2 (Mem) Normal Fan 8 (CPU) Normal
Fan 3 (Mem) Normal Fan 9 (I/O) Normal
Fan 4 (Mem) Normal Fan 10 (I/O) Normal
Fan 5 (CPU) Normal Fan 11 (I/O) Normal
Fan 6 (CPU) Normal Fan 12 (I/O) Normal
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02-06-2013 05:13 AM
02-06-2013 05:13 AM
Re: rx2660 halted by itself
VOLTAGE_DEGRADES_TO_NON_RECOVERABLE pertains to the output voltage of the P/S, not to the rack power.
We have had the same problem twice. In both cases a P/S unit had to be replaced. Apparently even if one P/S unit continues to operate correctly, this problem can halt the system.
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02-07-2013 08:54 PM
02-07-2013 08:54 PM
Re: rx2660 halted by itself
We are having two P/S same module an other machine, Which i have replaced to rx2660.
The machine was running 1 hr 45 min only then it is halted again.
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02-07-2013 09:18 PM
02-07-2013 09:18 PM
Re: rx2660 halted by itself
The MP->SL->E ->A -3 Warning says MEM_NVM_XSUM_BAD
158 BMC *7 0x20511262F0020B30 6000A87060120300 SHUTDOWN_OR_RESET_ON_SENSOR 06 Feb 2013 14:04:32 157 BMC *5 0x20511262EF020B20 FFFF030760020300 VOLTAGE_DEGRADES_TO_NON_RECOVERABLE 06 Feb 2013 14:04:31 147 BMC *3 0x20511260A9020A30 FFFF016F41080300 POWER_SUPPLY_FAIL_OR_DISCONNECT 06 Feb 2013 13:54:49 141 SFW 0 *3 0x408015F900E009B0 0000000000000000 MEM_NVM_XSUM_BAD 06 Feb 2013 13:53:45
Is this memory related issue.
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02-10-2013 07:46 PM
02-10-2013 07:46 PM
Re: rx2660 halted by itself
Hi Sakthi,
Could you please confrim the firmware details of this system.
Reards,
Surendar
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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02-10-2013 09:13 PM
02-10-2013 09:13 PM
Re: rx2660 halted by itself
The machine is running a day now, but i'm not confirm whether the problem is solved.
What we did is reset the BMC & iLO same thing was repeted(Haled every few second or 10min, 20min,45min, 1hrs 10min and 1hr 45min).
Finally we tried Graceful Shutdown from MP-CM-PC-G then manually power on the server its started and i have monitored a day it is not repeting the problem.
The machine is running a day under observation.
For your reference pls find the firmware versions
MP:CM> sysrev SYSREV Current firmware revisions MP FW : F.02.23 BMC FW : 05.24 EFI FW : ROM A 07.14, ROM B 07.14 System FW : ROM A 04.11, ROM B 04.11, Boot ROM A PDH FW : 50.07 UCIO FW : 03.0b PRS FW : 00.08 UpSeqRev: 02, DownSeqRev: 01
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02-11-2013 10:36 AM
02-11-2013 10:36 AM
Re: rx2660 halted by itself
Hi Sakthi,
Please note the altest firmware available please update the system to the latest.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3346452&swItem=ux-109099-1&prodNameId=3346453&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=0
BMC FW : 05.26
iLO-2 MP FW : F.02.26
PDH FW : 50.07
UCIO FW : 03.0b
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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02-28-2013 11:49 PM
02-28-2013 11:49 PM
Re: rx2660 halted by itself
HI Surendar,
The server was running under observation past 19 days without shutdown, 19th day again it is halted by itself.
When i start the server it is halted suddenly sometimes 10minutes, 15 minutes at max 25 minutes running.
I have updated the 2009 released firmware see below,
OLD FIRMWARE
Current firmware revisions
MP FW : F.02.23
BMC FW : 05.24
EFI FW : ROM A 07.14, ROM B 07.14
System FW : ROM A 04.11, ROM B 04.11, Boot ROM A
PDH FW : 50.07
UCIO FW : 03.0b
PRS FW : 00.08 UpSeqRev: 02, DownSeqRev: 01
UPDATED FIRMWARE
Current firmware revisions
MP FW : F.02.25
BMC FW : 05.26
EFI FW : ROM A 07.14, ROM B 07.14
System FW : ROM A 04.11, ROM B 04.15, Boot ROM B
PDH FW : 50.07
UCIO FW : 03.0b
PRS FW : 00.08 UpSeqRev: 02, DownSeqRev: 01
The System FW : ROM A is not updated i don't know the reason why, Do you have any idea aboout this issue what could be the problem.
Otherwise can i try the latest firmware.
Regards,
Sakthi