ctrl-alt-del no response

[Lai Siew Yuen]

Hi,
I have 2 DL380 G3 servers with iLO enabled. The firmware is 1.91. When I use remote console, it did bring out the windows console. But when I click on "ctrl-alt-del", there is no response and I'm not able to manage the server. Can anyone help?
Many thanks in advance.

[V Deepak Kumar]

Make sure you have advanced/select license + Remote console license.
Thanks
Deepak

[Lai Siew Yuen]

Hi Deepak,
Thank you for your reply. The iLO advanced license is installed and the Activation key license has been activated.
I've updated the SmartArray controller's firmware on one of the server and now both servers' iLO can response. I'm really baffled...
Best Regards.

[V Deepak Kumar]

If am getting you correct does it mean after applying the licenses everything is working fine now?
Thanks
Deepak

[Lai Siew Yuen]

Hi Deepak,
Sorry for my misleading reply. The license and keys were all along applied and activated. The last thing that I've done is apply the SmartArray firmware on one of the server. Surprisingly both servers work now. So I'm not sure if the firmware upgrade solve it or??..
Thank you.

[asc_3]

hi,

For most of these key related issues, please try configuring the Hot Keys under Remote Conosole tab of the ILO/ILO2 GUI. This works when some of the Keys inputs are not respoding.

[Lai Siew Yuen]

Hi,
Thanks for your reply. I'll defintely test the program hotkeys when I hit similar problem.
Best Regards.