HP Version Control Agent firmware installation issues.

[sungminjin]

Hi. I am having issues with HP version control Agent firmware installation issues.

When I login to my  "servername:2381"  and then I click on  Version Control Agent

it would open up a page list all my hardware and software with current firmware and if new version available

on field is support pack and other is  Latest version.

When I click on   HP Insight Management WBEM Providers for Windows Server x64 Editions 9.2.5.0   9.5.0.0 

check support pack  9.5.0.0 and click Install.

it goes thru everything but fails

 VCA1399651362 5/9/2014 12:03:07 PM Completed installation with summary result 0. [ details ] 
 VCA1399651362 5/9/2014 12:03:04 PM Smart Component, cp020347.exe, failed to install with status 0. [ details ] 
 VCA1399651362 5/9/2014 12:02:58 PM Installation started for Smart Component, cp020347.exe.
 VCA1399651362 5/9/2014 12:02:50 PM Smart Component, cp020347.exe, was downloaded from Version Control Repository Manager server nyc-sim.
 VCA1399651362 5/9/2014 12:02:48 PM Started installation task from caller NYCTEST[ details ] 

as you can see the result is 0  and what I click on details...   here is what I get..  do anyone have similar issues as me ? and how did you fix that ? this also happen to me when i tired to install other firmwares.

Severity  Error 
Task ID VCA1399650744
Date / Time 5/9/2014 11:52:43 AM
Message Smart Component, cp020347.exe, failed to install with status 0.
Additional Data

===========================================================================
Source: cp020347.exe
Version: 9.5.0.0
Log Date: 5/9/2014 11:52:36

Log Session Start...

Executing setup utility - cpqsetup.exe...

---------------------------------------------------------------------------
Setup Session Beginning 5/9/2014 - 11:52:37 AM
---------------------------------------------------------------------------
Command Line Parameters Given: /silent
Name: HP Insight Management WBEM Providers for Windows Server x64 Editions
New Version: 9.5.0.0

Determining component installation state...
- Is operating system supported... Yes
- Is necessary disk space available... Yes
- Is hardware present... Yes
- Is component already installed... Yes
- Is component marked for removal... No
- Installed component version status... Older
- Checking dependency list... Done.

The software is installed but is not up to date.

Current Version: 9.2.5.0

- the component will be updated to the new version

Initiating installation...
Executing MSI... Failed!
The installation procedure did not complete successfully. An error occurred during the setup process.

The operation was not successful.
---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------
Setup utility completed.

Log Session End. [11:52:43]
Return Code (0)
===========================================================================

Thanks

[Il_Dutch_e]

- Verify the versions of Visual C++ 2012 RTM Runtime Library DLLs doesnt cause you installer to fail.

HP really......get your dependency chain worked out proper......