Care Pack Central?

[dbdata]

First -- I've never seen such a confusing hodge-podge of web pages and broken links in one place before.  The site appears to be navigable only by people who already know where they want to go.    I won't go into the many, many examples ...

I have a client that has a server.  Last year I bought a Care Pack.  The Care Pack expired on 31 Jan.

1) I was not notified ... probably because my money is unimportant to HPE

2) There is no place I can go on the HPE web site to find the actual Care Pack Part Number that was on the unit

3) There is no place I can go on the HPE web site to click a link and renew the Care Pack.

4) Nor, do I remember from last year, was there any way to link the care pack that was purchased to my account so I could monitor this.

I was given a phone number to call -- and the number was a recording that said if I wanted to renew a care pack I have to SEND AN EMAIL to cp.inquiries.hpe.com -- because my issue is not important enough to rank being handled over the phone.

[Parvez_Admin]

Hi Darrel,

Sorry to hear that you are having trouble renewing your Care Pack. Please talk to our HPE Sales Chat and they'll be able to guide you.