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C8000 hangup usually when running CATIA V5

 
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C8000 hangup usually when running CATIA V5

Hi Expert,

I came across here seeking your idea and expertise that we currently banging up solution of unexpected issue. Most of our C8000 machine with Catia V5 application hangup while working it usually froze, the mouse and keyboard will not response so we just telnet the station to kill those processes and figure out that the X reaches to 100% of running and this seems to be causes of the issue. HP support already diagnose and they tell us that there is no problem with the hardware. Does anyone know here on how this resolved? Is there a video patches or CATIA patches that needs to updates?

Appreciate your help.

thanks
10 REPLIES 10
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Honored Contributor
Solution

Re: C8000 hangup usually when running CATIA V5

what version of O/S? Does your installation conform to IBM's requirements for running CATIA?
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Acclaimed Contributor

Re: C8000 hangup usually when running CATIA V5

It's 11.11 - what else?

I would try a patch assessment session on ITRC first.


Try if you can get this link:

http://www11.itrc.hp.com/service/patch/addUpdateSystemsPage.do?BC=main|pdb|sbs|

if not, go to

http://www.itrc.com -> patch database
-> individual patches
-> find patches for my HP-UX system
-> upload new system information:

Download the script, run it and upload the result.

Hope this helps!
Regards
Torsten.

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Advisor

Re: C8000 hangup usually when running CATIA V5

Yes its 11.11

Attached is the result of swainv

Thank you so much guys for help
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Honored Contributor

Re: C8000 hangup usually when running CATIA V5

Hi,

have you already checked this site:
http://h20331.www2.hp.com/hpsub/cache/285667-0-0-225-121.html

The most critical is the 'ld and linker tools cumulative patch' - be sure you use the latest.
Else I would check the kernel parameters especially 'maxssiz' and 'maxssiz_64'.

We're running c8000 and catia v5 r16 without problems, so if it's not the patches please give me your kernel listing.

Volkmar
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Honored Contributor

Re: C8000 hangup usually when running CATIA V5

For the kernel - check the hyperlink
'Get the Kernel Parameters value for CATIA'
from the site I gave to you.

Else - what hardware configuration do you have?

Volkmar
*** Say 'Thanks' with Kudos ***
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Acclaimed Contributor

Re: C8000 hangup usually when running CATIA V5

Upload the file to this page:

http://www11.itrc.hp.com/service/patch/addUpdateSystemsPage.do?BC=main|pdb|sbs|

and press first "Submit", then the "Search" button next to your server name.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
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Advisor

Re: C8000 hangup usually when running CATIA V5

To V. Nyga
I have attached our kenel configuration.

thank you in advance for checking.

To Torsten.

Already uploaded the result to the link that you mentioned.

Thanks.
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Acclaimed Contributor

Re: C8000 hangup usually when running CATIA V5

Maybe my link was a bit wrong - upload to this page:

http://www11.itrc.hp.com/service/patch/assessSystemsPage.do?BC=main|

The result will include the latest GOLDQPK - this will include the latest linker patch too.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
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Honored Contributor

Re: C8000 hangup usually when running CATIA V5

Hi,

seems like some of your kernel parameters are much too low!
Check the suggestions here:
http://h20331.www2.hp.com/Hpsub/cache/285140-0-0-225-121.html
Also I would increase all maxsize parameters.
Use 'kmtune' to get a list like mine, then you can use 'sam' to change the parameters - your ws will reboot after that!

HTH
Volkmar
*** Say 'Thanks' with Kudos ***