3par & Test SP connectivity

[Pgb33]

I use 3par
fw: 3.3.1.648 (MU5)+P126,P132,P135,P140,P146,P150,P151,P155,P156

When starting the 'Test SP connectivity' I get an error.
Can you help me fix these warnings?

Details:

SP Connectivity Test Failed

One of the connectivity test steps failed.

General

1. System —
2. Serial number —
3. ID 58645
4. Type User operation
5. Start time 12.05.2022 17:12:49 MSK
6. End time 12.05.2022 17:16:39 MSK
7. Duration 3 minutes 49 seconds
8. Priority —
9. Origin SSMC

Task Detail

12.05.2022 17:12:49 MSK Created
12.05.2022 17:12:49 MSK Start user operation
12.05.2022 17:12:52 MSK SP localhost test passed.
12.05.2022 17:12:55 MSK SP public interface test passed.
12.05.2022 17:12:58 MSK SP gateway test passed.
12.05.2022 17:13:10 MSK SP DNS test passed.
12.05.2022 17:13:10 MSK NTP test failed. The SP is NOT currently being synchronized from any configured NTP server: .
12.05.2022 17:16:39 MSK Collection Server test failed. Skipping the rest of transport connectivity tests.
12.05.2022 17:16:39 MSK Failed: One of the connectivity test steps failed.

[Pgb33]

next error

SRHIRES Collection stor Systems stor 12.05.2022 16:51:08 MSK Failed2s

system

General

1. System
   stor
2. Serial number
   C
3. ID
   58638
4. Type
   User operation
5. Start time
   12.05.2022 16:51:08 MSK
6. End time
   12.05.2022 16:51:10 MSK
7. Duration
   2 seconds
8. Priority
   —
9. Origin
   SSMC

Task Detail

12.05.2022 16:51:08 MSK Created
12.05.2022 16:51:08 MSK Start user operation
12.05.2022 16:51:09 MSK Collection 10% done
12.05.2022 16:51:10 MSK Collection 20% done
12.05.2022 16:51:10 MSK Failed: Collection failed

[sbhat09]

Hello @Pgb33,

The SP connectivity test fails at 'NTP test' stage. You can fix the NTP server and re-run the SP connectivity test again.

Or remove the 3PAR from SP and then add it back.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Pgb33]

NTP exhibited both manually and indicated the POI dns server. The error is repeated.
3par deleted and added after changing the certificate. Do I need to remove and add 3 par again?

[sbhat09]

Yes. Please remove 3PAR from the SP and add it again.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Pgb33]

I removed 3 par from the joint venture and added a new one. The error remains.
I changed the IP address of the dns servers and 3pair writes a notification:

Following field(s) have been changed, system needs to be rebooted. Click on 'OK' to continue.

DNS Settings
Note: Firewall will be 'Enabled' after reboot.

Do I need to do this during business hours? Or postpone this action for the night?

[sbhat09]

Hello @Pgb33,

Update the 'collection server' (Service Console -> General) port number port from 443 to 8443. Make sure the port 8443 is enabled in firewall settings.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Pgb33]

Hi!

Can you write in more detail where to change the port?
In Service Console -> General no port settings
I added a second DNS server 8.8.4.4 - the same error

[sbhat09]

Hello @Pgb33,

Not the DNS. I am referring to this:

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Pgb33]

Hey!
Can you write step by step where I can make the change.
I do not have a transfer section in SP

[Pgb33]

Hey!
Can you advise me on my problem?

[AnilKT]

Hi Pgb33

To change the port number from 443 to 8443

You may follow the below steps:

• login to the Service processor using the below syntax

SP ip address":8443"  OR  https://<sp_ip_address>:8443.

• From the dashboard, Go to the Actions menu and click on Test SP connectivity

Kindly revert for further queries.

Hope this helps.!!

Regards
Anil

[Pgb33]

Hi, AniKT!

I successfully enter the service processor using port 8443.
If I run the Test SP connectivity, I get the errors that I indicated at the beginning of the topic
What else do I need to do to fix this error?
Do I need a valid support contract to successfully complete this test?
My contract has ended

[Pgb33]

Your can help me?

[sbhat09]

Hello @Pgb33,

I got caught up with the tight schedule. I will try to assist you further later today or Early hours on Monday. Will that be fine?

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Pgb33]

Hi!

Thank you, I'll wait for an answer

[sbhat09]

Hello @Pgb33.,

Looks like your error screenshots on 'dropmefiles' has expired. Can you please upload those images here?

While you are drafting the response, click on the camera icon -> choose files -> select the images -> open -> let the files upload -> click on 'done'.

Regards,
Srinivas Bhat

[Pgb33]

[sbhat09]

Hello @Pgb33,

The SP status confirms that the connectivity between 3PAR and SP is fine.

Only the call home feature (SP to HPE environment) is not working. That requires an active support contract.

Except that there is no issue with your 3PAR and SP. Nothing much to worry about.

Please consider renewing the HPE support contract for all the software updates and support.

 

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Pgb33]

Hi!

Thank you very much for your answer and explanation