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тАО11-24-2009 01:38 PM
тАО11-24-2009 01:38 PM
N4000 HPMC and not support.... any help?
If anyone has the right tools or experience parsing a ts99, could you help point me to a possible root cause?
thanks!
-denver
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тАО11-24-2009 01:42 PM
тАО11-24-2009 01:42 PM
Re: N4000 HPMC and not support.... any help?
Firmware update fixed it.
If you have not done so in the last 5 years update both the MP and CPU firmware. It certainly is not going to hurt.
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тАО11-24-2009 01:59 PM
тАО11-24-2009 01:59 PM
Re: N4000 HPMC and not support.... any help?
The console should show an HPMC?
When its running, is it missing a CPU? Maybe top can help tie this down.
I have seen this stuff resolved by firmware upgrades on other classes of servers. I agree with that approach.
But firmware won't fix a broken CPU.
SEP
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
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тАО11-24-2009 02:14 PM
тАО11-24-2009 02:14 PM
Re: N4000 HPMC and not support.... any help?
The ts99 file (attached) showed no valid timestamp for cpu4, so we deconfigured that cpu and brought the box back online. After having it deconfigured used cstm to exercise cpus and box 'looks' stable.
Was hoping someone with the "secret decoder ring" might come across this thread and cut/paste the ts99. :)
This production box will be decommissioned in about 10 days, so I hope cpu4 was the culprit.
-denver
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тАО11-24-2009 02:25 PM
тАО11-24-2009 02:25 PM
Re: N4000 HPMC and not support.... any help?
your ts99 shows you have the latest pdc firmware installed, would be worth checking the gsp firmware though too.
Also is there any info in the error logs of the GSP?
it looks like it could be an IO card or pci backplane causing a problem, but cannot be fully sure. not clever enough.
have any changes been made recently or was the box just running along normally?
any info in any of the logs? did you check the ems log, syslog's, shutdown log, and roots mail? incase an alert was sent.
Andy
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тАО11-24-2009 05:25 PM
тАО11-24-2009 05:25 PM
Re: N4000 HPMC and not support.... any help?
The "ts99" says that they was a broadcast error on the CPU runway bus causing the bus check resulting in the machine check/HPMC. This error was caused by bad CPU4 since evidently all it's registers can't be all zeros including its hardware address.
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тАО11-25-2009 03:46 AM
тАО11-25-2009 03:46 AM
Re: N4000 HPMC and not support.... any help?
thanks everyone for the feedback.
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тАО12-08-2009 08:20 PM
тАО12-08-2009 08:20 PM