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тАО10-27-2011 09:37 AM - edited тАО10-27-2011 09:38 AM
тАО10-27-2011 09:37 AM - edited тАО10-27-2011 09:38 AM
EVA 4400 - Soft Diagnostic Failure on WOCP, works ok from management server
Hi,
I have an EVA 4400, from CV on the management server everything works ok, no error messages, I can see both controller as ok, and verify that both are in use by Evaperf
But when I access the EVA from the WOCP I get a message saying Controller 2: Soft Diagnostic Failure, under detailed system information it also says Controller 2 management link: Failed. If I try to launch CV from the WOCP the EVA comes up all green, but with just one controller(Controller 1), Controller 2 is missing.
I tried to restart Controller 2, that resulted to that it did not come online again, just a amber led on the back of it. I then tried to reseat it, then it came back up, with the same error on WOCP, tried a restart again, this time it came up again by itself, but still it show as Soft Diagnostic Error in WOCP, but normal on the management server CV
I have also tried to reseat the ABM
Any clues?
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тАО10-27-2011 10:14 PM
тАО10-27-2011 10:14 PM
Re: EVA 4400 - Soft Diagnostic Failure on WOCP, works ok from management server
is the CV version on the management module the same as on the management server?
Sometimes you can get more information about the soft diagnostic, does it point to the controller itself or?
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тАО10-28-2011 03:30 AM - edited тАО10-28-2011 03:30 AM
тАО10-28-2011 03:30 AM - edited тАО10-28-2011 03:30 AM
Re: EVA 4400 - Soft Diagnostic Failure on WOCP, works ok from management server
Hi CV on management server runs 9.4, I updated the ABM to 10.0, due to the problems mentioned I tried to downgrade to 9.4, still show the same, see screenshot for what I see in the ABM. As said, when accessing through the management server CV everything is seems perfectly normal.
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тАО10-28-2011 04:57 AM
тАО10-28-2011 04:57 AM
Re: EVA 4400 - Soft Diagnostic Failure on WOCP, works ok from management server
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тАО10-28-2011 05:05 AM
тАО10-28-2011 05:05 AM
Re: EVA 4400 - Soft Diagnostic Failure on WOCP, works ok from management server
No, the error was there from the 9.3 version as well
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тАО10-28-2011 05:10 AM - edited тАО10-28-2011 05:11 AM
тАО10-28-2011 05:10 AM - edited тАО10-28-2011 05:11 AM
Re: EVA 4400 - Soft Diagnostic Failure on WOCP, works ok from management server
In the controller event log there should be an event called something like "soft diagnostic failure". In this you might be able to see which component is failing.
This could be stuff like battery, one power cable not connected or any of the other tests that happen during boot of the controller.
That's just to see if there actually is a soft diagnostic failure. No clue why it's seen only on the ABM.