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тАО01-16-2019 01:08 AM
тАО01-16-2019 01:08 AM
OneView 4.10.03-0364293 Remote Support Warranty and Contract
Hi!
in my enviroment there is a report that indicates The warranty or contract on some devices have expired.
In the attacched file of that report i can see:
Serial Number,Device Name,Expiration Date
Not Available,"NAME OF INTERCONNECT", interconnect 1",12 Feb 2016 00:00:00 GMT
where i can see device Serial Number value is Not Available.
I tried to disable Remote Support at the appliance Settings level, then re-enable it, but not worked
Have anyone some explanation or solution for this?
Thanks
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тАО01-16-2019 09:43 PM
тАО01-16-2019 09:43 PM
Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract
Hello
Please find the bellow advisory. Please follow the mentioned steps though the advisory is for OV 3.10.
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00020831en_us
Thanks
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО01-16-2019 11:36 PM
тАО01-16-2019 11:36 PM
Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract
- Edit Remote support settings
- check Manage contract type and support identifier
- Entering Support agreement (SAID) for device.
Once this has been done, the support information has been updated correctly.
Can anyone explain to me why this anomalous functioning?
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тАО01-17-2019 11:00 PM
тАО01-17-2019 11:00 PM
Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract
Contract information only will be fetched from SAID.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО01-22-2019 09:54 AM
тАО01-22-2019 09:54 AM
Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract
Hi - the entitlement checks require a SN and PN or contract to verify entitlement. If the interconnect SN is showing no value, I would expect that entitlement is not working since that is not a valid SN for a response. I would look to understand why OneView is not determining the SN of the interconnect.
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тАО01-22-2019 11:15 PM
тАО01-22-2019 11:15 PM
Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract
HI - the report I mentioned is self-generated once a week by the appliance I noticed that inserting the SAID containing the SN the information on the contract is correctly updated and in the report the VC is no longer indicated as out of maintenance
I don't understand why Oneview does not read the SN