Support pack version: 2016.10.0(24 Oct 2016)

[jackalack117]

Hi, 

I am trying to run a support pack update on an ProLiant ML350 G6 running Microsoft Windows Server 2008 R2 Standard  x64.

When running the HPSUM, the IE page sits on loading. 

I have left this overnight in the hopes of discovering some sort of error, but to no avail.

Please can someone help?

Thanks

[MaheshKR]

Hi Jack,

Thank you for Posting this query.

Please let me know if you are using Supported ProLiant Pack and what is the version os Support pack that you are using. If using supported version then follow below steps.

1)Please ensure that you should latest IE browser.

2)Also try Clean-cache and then run SPP again. How to perform clean-cache.

https://support.hpe.com/hpsc/doc/public/display?docId=c04422916 - Refer page number 17

Regards

MAHESHKR