vdisks are in a quarantined state

[SGPLadmin]

I am facing issue with storage pool showing as qurantained state , i do i dequrantine ,

when i tring to update firmware getting below issue.

Firmware upgrade health check failed.
Failure reason(s):
One or more vdisks are in a quarantined state.

Please resolve the issue(s) and rerun the Smart Component.

[ArunKKR]

Hi, 

Older generation MSAs like P2000 G3 and earlier G1/G2 generations support linear vdisks.
Newer generation MSAs like MSA 2050 , MSA 2060 support only virtual pools and disk groups. 
MSA 2040 supports both linear vdisks and virtial pools/disk groups. Quarantine disk group/vdisk issue could occur on any generation MSA.

Troubleshooting quarantine vdisk/disk group issue requires log analysis and reviewing debug logs.
Firmware update or faulty hard drive replacement is not the correct troubleshooting step for quarantine vdisk/disk groups.

If all the disks which are part of the vdisk/disk group are in healthy state, you could try a graceful power cycle of MSA.
Shut down the storage controllers through SSH CLI or SMU , remove power to controller enclosure and disk enclosures.
Provide power to disk enclosures first and then controller enclosure after 3-5 minutes allowing enough time for disks to spin up and check whether disk group / vdisk comes out of quarantine state.
If issue persists you would need to log an HPE support case to get the logs reviewed for further assistance.

[SGPLadmin]

Thanks for your Valubele time , we have tried all suggested setps but  no luck.

even we lokced ticket and shared log but we havent recived any technical call or and update from them as of now..

l am hoping on the best.

thanks.

[Sunitha_Mod]

Hello @SGPLadmin,

We regret any inconvenience you may have encountered. We request you please take a moment to reply to the private message we've sent and provide the requested information. This will enable us to address your concerns with the relevant team.

[Siddhi15]

Please help I am also having the same issue. Tried to reach HP support. Not getting any help from anywhere. Please help we are working from last 3 day and night on this issue.

[Siddhi15]

Still waiting...

What kind of support system they are having..

Trying to reach over call and many ways... they are not helping only.

Please someone help its urgent...