HP Aio400 help with recovery!

[moawiamar]

Hi,

We have HP Ai0400 NAS, we lost the recovery disks, we we used HP Smartstart, we had deleted the old array, and cretaed new one, but we could not install the windows OS, its says not compatiple, after time we found the recovery disks, now the error msg saying :

"An invalid logical drive configuration has been detected"

One of the hard drives is damaged so we remove it, and placed an order for new one, could be the cause ?

Please help us with this problem!

Thanks in advanced.

[Johan Guldmyr]

Hi,

you would need to either manually or via some other way re-create the logical drives so that they are created exactly the same as before. (One for OS, one for data, presumably) You may be able to find out how this is done in quickspecs/user guide/service and maintenance guide.

Have you looked on http://software.hp.com for recovery media?

[moawiamar]

Hi,

I had tested also, I had created 2 drive raid 0, each one 30G, also did not worked !

[Johan Guldmyr]

Yeah I think you need to re-create the arrays as they were / or use the recovery CD/DVD.

2x RAID0 at 30G will not do the trick..

[moawiamar]

What the default array seetings if 2x Raid0 will not work!

receovery DVD will give above mentioned error!

[Johan Guldmyr]

It's not in the "HP StorageWorks 400 All-in-One Storage System installation guide"
not in the quick start instructions, user guide or admin guide either.

Question: have you tried to erase all the array/logical drives and then run the recovery DVD? Maybe the recovery DVD creates the required ones for you.

[moawiamar]

Yes, I had tried, no success !

[moawiamar]

Would you help me please !

[Johan Guldmyr]

I've been trying to find another place on hp.com where there might be listed the requirements for the logical drive but to no avail.

So just to confirm: you have tested with 0 arrays and 0 logical drives configured?
How does it look in BIOS? Is there a serial number/product number entered?

What is the product number of your AiO400?

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=5697-6101a

requires AG502A.

[moawiamar]

I had tested with 0 array & 0 logical drive.
I had tested with 1 array, 2 raid 0 logical drive.

I did not check in BOIS, but I think will as normal hard drive, and I did not entered any serial number/product.

PID: AK225A

Thanks for trying to help.