Found event 32 in EMS Event

[lee_7]

Hi everyone, need your help.

I am 1 of the user of HP-UX 11 running on HP rp2470. Recently we received a lot of message from syslog as following:

------ EMS Event Notification ------
Value: "SERIOUS (4)" for Resource: "/system/events/core_hw/core_hw"
(Threshold: >= " 3")
Execute the following command to obtain event details:
/opt/resmon/bin/resdata -R 161742850 -r /system/events/core_hw/core_hw -n 161742849 -a

After execute the above command, here is the detail of the error message:

CURRENT MONITOR DATA:

Severity............: SERIOUS
Monitor.............: dm_core_hw
Event #.............: 32

Summary:
Service processor not responding


Description of Error:

The operating system is unable to communicate with the service processo

Probable Cause / Recommended Action:

The support bus which connects the system processors, the service
processor and the Power Monitor or Platform Monitor may have become hun
(The support bus can be tested by issuing the service processor command
"XD", and selecting the I2C access test).
To reset the bus, issue the service processor command "XD" and the
select "R", use the HP-UX command `stty +resetGSP press the service processor reset button. If this solves the prob
(if the I2C access test now works) and the system is an N-Class,
rp7400, L-Class, rp5400, rp5430, rp5450 or rp5470, check the servi
processor firmware revision using the service processor command "H
If the service processor firmware version is less than A.01.09,
schedule an update of the service processor firmware to version
A.01.09 or a more recent version to prevent a reoccurrence of this
problem.

There could be a problem with the service processor.
Verify that the service processor appears to be operating normally
This can be done by typing a B at the console and verifying
that the service processor responds to commands. If the service
processor has failed, contact your HP support representative to ch
the core I/O board.

There could be a problem with the system board.
Contact your HP support representative to check the system board i
necessary.

Additional Event Data:
Event Id............: 0x46b2e72200000000
Monitor Version.....: B.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_core_hw.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 4
Associated OS error log entry id(s):
0x46b2e72100000000
Additional System Data:
System Model Number.............: 9000/800/A500-7X
OS Version......................: B.11.11
STM Version.....................: A.31.00
EMS Version.....................: A.03.20
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_core_hw.htm#32

I reported to HP support & they come onsite to replace the GSP board with firmware version C.02.14.

But the the message above is come back again after 4 days later.

I am still can't figure out what is wrong with our server ?

[Denver Osborn]

What version of pdc firmware is the rp2470 at? If it's < 40.50, get it updated. latest PDC f/w patch is PHSS_30726. Pull up the patch and view the defect list, looks like pdc 40.50 (PHSS_23156) resolves a similar issue.

Also consider updating to a later rev of diagnostics, your rev is now out of date and unsupported.

-denver

[Andrew Merritt_2]

Hi Lee,
You are seeing a known problem with that release of the OnlineDiags on A, L and N-class systems. You should upgrade to the current version, A.57.00, which should fix that problem.

Download from http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

Version table: http://www.docs.hp.com/en/diag/stm/stm_upd.htm#table

Andrew

[Steven E. Protter]

Shalom,

It does seem like a diagnositics problem and not a problem with the GSP card.

The card works? You can connect to it, right?

SEP

[lee_7]

Hi everyone,

Sorry for too late to reply here. I will try every approach which is suggested by anyone of you.

Thanks for your help.

Further questions:
1. How to get PDC firmware version?

2. Do I need to reboot the server during OnlineDiags upgrade process?

[lee_7]

Hi Steve,

I think the GSP board is working fine, I can logon to GSP command thru console.

In fact HP engineer have replaced the GSP board for 2 times, but still not resolve the problem above.

[Andrew Merritt_2]

Hi Lee,
You don't need to upgrade the firmware to fix this problem, but you should consider updating it if it's not the latest version.

Installing the OnlineDiags does not require a reboot (unless there's a dependency on a kernel fileset, but I don't think there is).

Andrew

[Bill Hassell]

> In fact HP engineer have replaced the GSP board for 2 times, but still not resolve the problem above.

As mentioned before, this is a known problem with the diagnostics, not the GSP board. Download and install the latest diagnostics:

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

It will require a reboot after installing the diagnostics.

[Andrew Merritt_2]

A reboot is not necessary when the OnlineDiags are installed. Installing them will restart them. A reboot is only necessary if a kernel patch is also installed at the same time.

Andrew