HP Raid 4si disk errors

[john iddon]

Hi, has anyone had a similar problem ....
l1000 server with HP Raid 4si PCI 4 Port Ultra SCSI Raid controller, 8 18 gig disks.
Configured using Raid 1
EMS is reporting the following errors for all 4 Luns/disks presented to the server....

CURRENT MONITOR DATA:

Event Time..........: Sun Oct 7 15:05:37 2001
Severity............: SERIOUS
Monitor.............: disk_em
Event #.............: 4
System..............: L1000

Summary:
Disk at hardware path 0/3/0/1.0.0.1 : Excessive number of new
media-defects.


Description of Error:

There is an excessive number of new media-defects on this drive. The drive
must be replaced before it runs out of spare data blocks. All errors have
been recovered and no data have been lost.

Probable Cause / Recommended Action:

This drive may fail in the near future and should be replaced.

Additional Event Data:
System IP Address...:
Event Id............: 0x3bc0613100000002
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_disk_em.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800
OS Version......................: B.11.00
STM Version.....................: A.24.00
EMS Version.....................: A.03.20
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/disk_em.htm#4

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v



Component Data:
Physical Device Path...: 0/3/0/1.0.0.1
Device Class...........: Disk
Inquiry Vendor ID......: I2O
Inquiry Product ID.....: RAID1
Firmware Version.......: 1.00
Serial Number..........: unavailable

Product/Device Identification Information:

Logger ID.........: disc30; sdisk
Product Identifier: Disk
Product Qualifier.: I2O RAID1
SCSI Target ID....: 0x00
SCSI LUN..........: 0x01


I can`t beleive that all 4 disks have the same problem, I have run irdisplay and no errors are shown I suspect that EMS maybe interpreting the errors incorrectly.
Are STM version A.24.00 and EMS version A.03.20 compatable for the 4si Raid?

Thanks

[Stefan Farrelly · Accepted solution]

Youre right, it certainly looks like an STM/EMS problem, all 4 new disks cant have the same problem. Try updating first to A.26.00 of STM (Jun2001) and see if the errors continue.

[melvyn burnard]

This is a known defect for the version of STM and EMS you are using.You should look to load the lates versions of STM and EMS, as well as possibly the RAID4si driver, from at least the March 2001 Application CD set.

[john iddon]

Thanks for the advice.
STM and EMS have been upgraded to the latest versions, no more errors...