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Re: HP-UX 11.23 ia64 EMS 24 hour repeat notifications

 
J Bartram
Occasional Advisor

HP-UX 11.23 ia64 EMS 24 hour repeat notifications

Hi all,
I have been getting a message repeated every 24 hours about a problem that occurred in September. Both power supplies now seem to be ok.

System Power state : On

System Power usage : 305 Watts

Ambient temperature: 18 C

Temperature status : Normal





Power supplies State

-----------------------------------------------------------

Power Supply 1 Normal

Power Supply 2 Normal



Fans State Fans State

-------------------------------------------------------------------------------

Fan 1 (Mem) Normal Fan 7 (CPU) Normal

Fan 2 (Mem) Normal Fan 8 (CPU) Normal

Fan 3 (Mem) Normal Fan 9 (I/O) Normal

Fan 4 (Mem) Normal Fan 10 (I/O) Normal

Fan 5 (CPU) Normal Fan 11 (I/O) Normal

Fan 6 (CPU) Normal Fan 12 (I/O) Normal

Here is the event.

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Thu Oct 29 19:50:50 2009

pzcast1 sent Event Monitor notification information:

/system/events/ia64_corehw/core_hw is >= 3.
Its current value is CRITICAL(5).



Event data from monitor:

Event Time..........: Thu Oct 29 19:50:49 2009
Severity............: CRITICAL
Monitor.............: ia64_corehw
Event #.............: 103001
System..............: pzcast1

Summary:

Power Supply : Failure is detected.

Description of Error:

The system has detected that one of the power supplies has failed.

Probable Cause / Recommended Action:

The power supply has failed. Contact your HP support representative to
check the power supply.

For information on the sensor that generated this event, refer to
FRU ID in Event Details section.

Additional Event Data:
System IP Address...: 172.29.37.20
Event Id............: 1030013820091029195037
Monitor Version.....: B.07.01.01
Event Class.........: System
Client Configuration File............:
/var/stm/config/tools/monitor/default_ia64_corehw.clcfg
Client Configuration File Version....: A.01.00
Qualification criteria met.
Number of events: 1
Associated OS error log entry id(s)
None
Additional System Data:
System Model Number.............: ia64 hp server rx2660
EMS Version.....................: A.04.20
STM Version.....................: NA
System Serial Number............: DEH4934B6M
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/ia64_corehw.htm#E103001


v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v


Event Details :

Event Date ...................: Fri Sep 25 09:42:10 2009
Sensor Number .................: 0x41
Sensor Type ...................: Power Supply
Sensor Class ..................: Sensor specific
Sensor Reading/Offset .........: 0x1 (Sensor Reading)
Event Type ...................: Assertion
Entity ID .....................: 0xa
Generic Message ...............:
Power Supply Failure detected
Entity FRU Id Info ............: (Sensor ID 0())

Error Details:

Additional information on this event can be obtained from evweb
logviewer (Refer SFM User Guide) with the following log id: 4188



>---------- End Event Monitoring Service Event Notification ----------<

On other 11.23 systems I have previously stopped these repeat notifications by removing remindersel.dat but in this case the file does not exist. Is there another way to ack/clear theses repeat notifications?

Thanks,
Jason Bartram

2 REPLIES 2
Johnson Punniyalingam
Honored Contributor

Re: HP-UX 11.23 ia64 EMS 24 hour repeat notifications

>>I have been getting a message repeated every 24 hours about a problem that occurred in September. Both power supplies now seem to be ok.<<

As per above ,both power supplies has been changed

can please stop and start

/sbin/init.d/diagnostic stop
/sbin/init.d/diagnostic start
Problems are common to all, but attitude makes the difference
J Bartram
Occasional Advisor

Re: HP-UX 11.23 ia64 EMS 24 hour repeat notifications

I logged a call with HP. Reminders are now stored in reminderEvent.dat and the following fixed my problem,

Disable the SFM provider module:
#cimprovider -d -m SFMProviderModule

Remove the /var/opt/sfm/data/reminderEvent.dat file.

Enable the SFM provider module:
#cimprovider -e -m SFMProviderModule

Thanks,
Jason