modem problems after installing riptide audio driver download

[Mary Kay]

I downloaded the Riptide audio driver from HP for my Pavilion 6545 computer. I purchased an Intel PC camera and it suggested the download. Now my modem isn't working. I called HP and they suggested using Recovery 2 disk to reinstall the modem. The modem is installed, but it won't dial my dial-up network. I've checked the phone lines and that is not the problem. Is there any help out there?

[Albert E. Whale, CISSP]

Mary Kay,

You've reached the Linux Forum. But I happen to have two HP Pavilions and would be glad to help you for a few points.

can you please right click on the My Computer icon, and select Properties.

Are there any items marked with a Yellow circle with an exclamation point in it?

[Mary Kay]

Albert,
No, there are no yellow exclamation points. The only thing I see that may be "unusual" is under HCFMODEM is Rockwell PCI Modem Enumerator. The icon for both of these is a gray diamond. Before I used the recovery disk there was a yellow question mark by the modem, but now the modem appears under device manager. Under properties for the modem it says, "this device is working properly", but when I try to connect to the Internet, I get one of two things: "A fatal exception OE has occurred at 0028:C003341A in VXP VCComm (01) + 00000106. The current application will be terminated." Then after I press "Any key to continue" and try to connect I get "Error 633, The modem is not installed or configured for Dial-Up Networking." I've tried several things in the troubleshooters and nothing seems to be working.
Thanks for responding,
Mary Kay

[Albert E. Whale, CISSP]

Mary Kay,

Remove the HCF Modem driver and then reboot.

Reply back and we'll go from there.

Have a Great Day!

[Mary Kay]

Alfred,
I removed the modem from my computer and it is restarting now.
Thanks
Mary Kay

[Mary Kay]

Albert, (Not Alfred, I'm very sorry)
I removed the modem under modem properties, remove. And then restarted the computer. The modem was back, so I removed it again, and didn't restart the computer. Was there something else I should be doing to remove the modem?
I hope you're a patient man!!!!
Thank you very much,
Mary Kay

[Albert E. Whale, CISSP · Accepted solution]

Jill ? 2 points? Touche'?

Come on, I'll be as patient as you are generous.

Deal?

[Mary Kay]

Albert,
I apologized for getting your name wrong, I apologize again. I thought I was using the point scale properly, but I'll give you 10 points for each response, I don't care, I just am asking for some help to get my modem back up and running. Let me know what you think is fair for each response and I'll be glad to give them to you.
Mary Kay, (Jill)

[Mary Kay]

Albert,
I apologized for getting your name wrong, I apologize again. I thought I was using the point scale properly, but I'll give you 10 points for each response, I don't care, I just am asking for some help to get my modem back up and running. Let me know what you think is fair for each response and I'll be glad to give them to you. I'll wait until I hear from you to "award Points" to your last response.
Mary Kay, (Jill)

[Albert E. Whale, CISSP]

Mary Kay (aka Jill - sorry a guy's gotta have a little fun!).


After you reboot, the Hardware manager should attempt to relocate your Modem. If it does, that's ok!

Now the point to this little excercise is to reset the modem and allow the Hardware Wizard to configure the Internal Modem to the settings it wants to see.

When you reboot, I want you to enter the Bios setup for your computer. Does it describe your system as a Windows computer? If so, then change it. Some Bios managers don't behave well. If this setting doesn't work for you, you can change it back later.

When the Computer Restarts, finds your internal Modem, and brings up windows, I want you to again right click on My Computer. Is your modem Detected Properly? Is there a Yellow circle with an Exclamation Point here?

Next step, after the above is completed, is to get your Fax software (or Dialing software) to work correctly.

I use a tool from Norton Utilities - the Connection Doctor.
You can Download a Free Trial of the Package at http://www.symantecstore.com/Pages/TBYB/index.html

I would recommend using the Windows Doctor or System Check first. You WILL be amazed at what it finds.

Hope that helps!

[Mary Kay]

Albert,
Regarding your last response, I have a few questions. I did remove the modem and when the computer restarted it found the modem and installed new software. There is no yellow exclamation point by it. I didn't know what you meant by "Bios setup" so I couldn't do that. I'm trying to download the Norton Utilities, but it will be downloading on my old computer, not the one I'm having problems with. I saved the first part to disk, and put that on the "Problem" computer, but the second download appears to be going to the harddrive?? Not sure if I'll be able to transfer it or not. Thanks for your helps so far.
Mary Kay

[Albert E. Whale, CISSP]

Mary Kay,

Don't worry about the BIOS Setting then.

If your modem driver is reinstalled, and there is no Yellow dot, have you tried to reconfigure your dialer?

I am not sure if you are having a problem with the Autodialer or Faxing Software. Either way you look at, I would recommend that you at least try it. It appears that the Norton Utilities takes a little while to download. However I certainly recommend it, it helped to resolve my modem problems.

Hope that helps!!

[Mary Kay]

Albert,
Thanks for your response. I tried the dial properties, etc. From what I can tell I think the problems is somewhere in the port. The computer installs the modem to COM3, but the "more info" on the port says, "unable to open port" and then this comes up:
Interrupt: 0
Address: 3E8
Highest speed: No response and then it lists the modem and Identifier PC1/R558007 with nothing underneath.
This isn't right is it?
Thanks again,
Mary Kay

[Mary Kay]

Albert,
Thanks for your response. I tried the dial properties, etc. No luck. From what I can tell I think the problems is somewhere in the port? The computer installs the modem to COM3, but the "more info" on the port says, "unable to open port" and then this comes up:
Interrupt: 0
Address: 3E8
Highest speed: No response and then it lists the modem and Identifier PC1/R558007 with nothing underneath.
This isn't right is it?
Thanks again,
Mary Kay

[Albert E. Whale, CISSP]

Ok,

Unnecessary commentary regarding the Windoze Flexible OS.

Back to work.

I would like you to remove both the Riptide Sound Drivers and the modem drivers and reboot.

Quick question, how many serial ports does your machine have? You can probably check the Device manager and confirm the number of serial ports you have on the computer.

This information is important, because it will tell you which port we can set the modem to. COM3 shares the IRQs with COM1. If there is no COM2, then you will be much better off using COM2 than COM3 for your modem.

We the system reboots, it will relocate the riptide and modem drivers. Test out the modem and let me know how it's going.

Have a Great Night!

Oh my gosh! I just noticed that my display now has a Submit button on it!!!!