Operating System - Tru64 Unix
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Tru64 Website Down

 
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Rob Leadbeater
Honored Contributor

Tru64 Website Down

Hi,

The Tru64 home page http://h30097.www3.hp.com has now been unavailable for nearly a week - maybe longer.

Hopefully posting this here will get someone in HP to do something, other attempts so far have failed !

Cheers,

Rob
13 REPLIES 13
Venkatesh BL
Honored Contributor

Re: Tru64 Website Down

I tried just now, and it seems to be working.
Rob Leadbeater
Honored Contributor

Re: Tru64 Website Down

Odd. Still nothing from here in the UK.
Maybe it's a network issue then...

Cheers,

Rob
Venkatesh BL
Honored Contributor

Re: Tru64 Website Down

Ok, found out that the access through Intranet works, but, fails from internet. I've sent a note to the webmaster of the site. Let's see.
Steven Schweda
Honored Contributor

Re: Tru64 Website Down

It's seemed dead to me (209.98.249.184)since
at least 15-JUN-2007 16:32, when I sent my
first complaint to the "HP U.S. Webmaster".
Other than automated HP Webmaster replies,
I've heard nothing. If it works from
somewhere closer, I'd assume that it's a
network/routing problem. A second complaint
around 19-JUN-2007 18:19 also got nothing but
the usual form acknowledgement. One might
get the impression that no one really cared.
(This one did.)
Rob Leadbeater
Honored Contributor

Re: Tru64 Website Down

I've tried the report to webmaster links as well without success...

Strangely, the name resolves differently from here

Name: vzmawebpro04a.ztay.compaq.com
Address: 161.114.87.216
Aliases: h30097.www3.hp.com

Cheers,

Rob
Steven Schweda
Honored Contributor

Re: Tru64 Website Down

> Strangely, [...]

No, no. 209.98.249.184 is _my_ address. My
old bookmark actually starts at
www.unix.digital.com (= 161.114.65.113), but
that gets referred to h30097.www3.hp.com (=
vzmawebpro04a.ztay.compaq.com =
161.114.87.216), which fails.
Steven Schweda
Honored Contributor

Re: Tru64 Website Down

I got a response from Warren Sander, who
thought that all was well. (Probably on the
same LAN segment as the offending server.)
Most likely, it works from within HP, causing
the Webmaster to believe that we're all nuts
(for which there is some evidence). In any
case, I told him that it still looks dead
from out here, so I'd assume that he'll be
trying a more robust test, and, perhaps,
getting it back to visibility again.
Warren Sander
Occasional Advisor

Re: Tru64 Website Down

ok,
The guy who was in charge of the Tru64 site from IT has left the HP. So there were alarms going out but they fell on deaf ears.

I have just trolled through a bunch of people in the TAY building and found who took over (it would have been nice to have been notified). but then I don't think he was either.

So the root password is not the one he had so he will have to break into the system to figure out what happened.

The system is up and running as you have seen from inside hp but it seems not externally (I have tried an anonymous redirector to be sure). I am going to assume something changed in the network space since the OpenVMS server had an issue 2 weeks ago which was network related.

Hopefully my new contact will get back to me soon with a resolution. I will let you all know what happens.

I don't know why I never got any notification before today from the feedback form filled in by Steven (thanks).

I don't know who BL attempted to contact but however that happened it didn't get to me and any feedback with 'Tru64' should. The first as I said was from Steven and I just checked the web site feedback mailbox and the first feedback was from today.

I will post another reply when the site is back up.

Sorry for the inconvenience and we will strive not to let it happen again.
Venkatesh BL
Honored Contributor

Re: Tru64 Website Down

Warren,

I logged the complaint through http://h30097.www3.hp.com/comments.html
"Tru64 UNIX web site feedback"
Warren Sander
Occasional Advisor
Solution

Re: Tru64 Website Down

The page is now available.

You don't want to know what a pain this escalation has been.

I still don't have all the details but someone found the problem and fixed it and they did it at about 6PM on a friday so thats some dedication (and yes it was someone on the east coast).

It was a network issue.

Anyone who sent in a feedback will get a reply on monday as I'm going home.
Steven Schweda
Honored Contributor

Re: Tru64 Website Down

It works from here. (It's a Miracle!)

> You don't want to know what a pain this
> escalation has been.

I usually _enjoy_ stories about other
people's suffering.
Rob Leadbeater
Honored Contributor

Re: Tru64 Website Down

Many thanks for your efforts Warren. It's just a shame it wasn't resolved sooner, although I suspect the first few problem reports were 'ignored' with a 'yes it is working' response !

Unfortunately it seems the bigger a company gets, the slower it becomes to get anything done.

Cheers,

Rob
Rob Leadbeater
Honored Contributor

Re: Tru64 Website Down

Site was available again at around 6.30pm EST on 22nd June.

A network routing issue was the root cause.