how to get new HP to use microtek scanner

[patti hall]

I have downloaded microtek scanwizard 3 times and when I reboot my computer my scanner does its start up thing but when I try to scan I get a message saying that there is no scanner or the drivers are not correct. Can anyone help me?

P.S. This thread has been moevd from Storage > General to Scanners. - Hp forum moderator

[Tommy Brown]

I believe you have posted your request in the wrong location, But , is it USB connected ?? if so, check control panel > system >hardware to see if Windows "sees" the hardware. Sometimes, if it is USB, unplugging the USB connector and reconnecting causes the USB to re-establish communication to the device.. I had something similar happen with my HP scanner at home connected USB to a WIN98 machine..
Good luck, Tommy

[patti hall]

this scanner is not connected by usb. It only has a printer port and a scsi port. It was working on my old computer. It does not have a usb port so I can't use that. I do not want to buy a new scanner and my old scsi card is the one with the long pin connection, my new computer has shor pin connection where the card connects to the riser board. Someone where I bought it mentioned that the printer port was configured only to see printers and I would have to change that to see multiple or different items but I can't find where to do that in the bios. Thanks, Patti

[Merrill Jacobs]

You can purchase an adaptor to convert your long pin plug to the short pin plug. However, you should check the pin configurations before making any connections. There are also adaptors that allow you to reconfigure pin settings.